Bilingual Customer Service Representative - Full Time Remote Opportunity with Synchrony in Phoenix, AZ

Unlock Your Potential with Synchrony

At Synchrony, we're passionate about empowering our employees to grow and succeed. As a leading consumer financial services company, we're committed to providing exceptional customer experiences and supporting our team members every step of the way. If you're a bilingual customer service professional looking for a challenging and rewarding role, we invite you to explore this exciting opportunity to join our team as a full-time Customer Service Representative working from home in Phoenix, AZ.

About the Role

As a Bilingual Customer Service Representative, you'll play a critical role in delivering outstanding customer service to our cardholders. You'll handle inbound calls, resolve inquiries, authorize sales, and build strong relationships with our clients and customers. This is a fantastic opportunity to work in a dynamic and fast-paced environment, with a competitive compensation package and excellent benefits.

Key Responsibilities:

• Handle inbound calls from cardholders, providing exceptional customer service and resolving inquiries in a timely and professional manner.
• Maintain up-to-date computerized customer information, ensuring accuracy and attention to detail.
• Authorize sales and resolve customer complaints, working collaboratively with colleagues to achieve shared goals.
• Build strong relationships with clients, customers, and colleagues, fostering a positive and inclusive work environment.
• Utilize computer systems and technology to manage customer information, process transactions, and perform other job-related tasks.

What You'll Need to Succeed

To excel in this role, you'll need to possess excellent problem-solving and analytical skills, with the ability to communicate effectively in both English and Spanish. You'll be a team player, comfortable working in a fast-paced environment and adapting to changing priorities. Proficiency in computer skills is essential, including the ability to manage multiple windows, type while talking, and utilize Microsoft Outlook.

Essential Qualifications:

• 6+ months of customer service experience, or equivalent military experience.
• Fully fluent in English and Spanish, with excellent communication and interpersonal skills.
• Confidence using a computer, with proficiency in Microsoft Outlook and other software applications.
• Ability to work in a quiet, distraction-free environment with access to high-speed internet.
• Must be 18 years old or older, with legal authorization to work in the United States.
• Willingness to take a drug test, submit to a background investigation, and provide fingerprints as part of the selection process.

Preferred Qualifications:

• Previous experience working in a call center or customer service environment.
• Knowledge of consumer financial services or banking industry.
• Experience working with diverse customer populations, with a focus on delivering exceptional customer experiences.

What We Offer

At Synchrony, we're committed to supporting our employees' growth and well-being. As a full-time Customer Service Representative, you'll enjoy a competitive compensation package, including:

• A starting wage of $20.50 per hour, plus a 10% language differential for total compensation of $22.55 per hour.
• A comprehensive benefits package, including medical coverage for your whole family, dental and vision insurance, and a 401(k) plan with company match.
• Tuition reimbursement and opportunities for professional development and career growth.
• A dynamic and inclusive work environment, with a focus on teamwork and collaboration.

Career Growth Opportunities

At Synchrony, we're committed to helping our employees grow and succeed. As a Customer Service Representative, you'll have opportunities to develop new skills, take on additional responsibilities, and advance your career. Our company culture encourages continuous learning, with training programs and development opportunities designed to help you achieve your goals.

Work Environment and Company Culture

As a remote worker, you'll enjoy the flexibility and convenience of working from home, while still being part of a dynamic and collaborative team. Our company culture is built on a foundation of inclusivity, respect, and empathy, with a focus on delivering exceptional customer experiences. We're proud to be an equal opportunities employer, welcoming applicants from diverse backgrounds and perspectives.

Compensation and Benefits

We're committed to providing a competitive compensation package and excellent benefits to our employees. While the expected salary for this role is $22.55 per hour, we also offer a range of benefits, including medical, dental, and vision insurance, a 401(k) plan with company match, and tuition reimbursement.

How to Apply

If you're a motivated and bilingual customer service professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role. We can't wait to hear from you!

Synchrony is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from diverse backgrounds and perspectives, and are committed to providing a work environment that is inclusive and respectful. If you require reasonable accommodation to apply for this role or to perform your job, please contact our Career Support Line at 1-866-301-5627.