Experienced Customer Service Representative – In-House NE Miami – Happy Floors

About Us

Founded in 1987, Happy Floors is one of the nation's leading importer and distributor of premium ceramic flooring products and accessories. Headquartered in Miami, Florida, Happy Floors serves retail clients across the continental US. Our long-term success is due to our close-knit team of dedicated professionals. In exchange for their hard work, we support our people with a rewarding work environment, a commitment to promoting from within, and competitive compensation with comprehensive benefits. If this sounds intriguing to you, take the first step forward and explore a career with Happy Floors.

Job Summary

We are looking for a talented and energetic Representative to join our Customer Service team. This individual will be responsible for maintaining appropriate levels of customer satisfaction, maximizing our sales productivity, and assisting with the overall optimization of customer service. As a Customer Service Representative, you will be the face of Happy Floors, providing world-class customer service in all interactions. If you are a people person with excellent communication skills and a passion for delivering exceptional customer experiences, we want to hear from you!

Key Responsibilities

• Provide Exceptional Customer Service: Professionally respond to inbound calls from customers nationally, ensuring that every interaction is a positive one.
• Data Entry and CRM Management: Accurately input information into various fields and maintain the CRM database with customer and prospect information.
• Order Management: Maintain an order batch, responsible for the life of an order from processing to following up, if required.
• Follow-up and Verification: Follow up as necessary on orders to ensure that orders are processed in a timely manner and verify items and customer's information entered accurately.
• Payment Processing: Follow up on pending payments and process payments in a timely manner.

Competencies

To succeed in this role, you will need to possess the following competencies:

• Fast-Paced Environment: Be comfortable in a fast-paced environment and be multi-task oriented.
• Positive Attitude: Friendly, positive attitude, and eager to assist the customer regardless of the customer's disposition.
• Attention to Detail: Work effectively under pressure and maintain attention to detail.
• Collaborative Team Player: Collaborative and team player attitude, with a willingness to work collaboratively with colleagues to achieve common goals.

Requirements

To be considered for this role, you will need to meet the following minimum requirements:

• Education: High School Diploma or Equivalent (GED) preferred.
• Communication and Organizational Skills: Excellent communication and organizational skills, with the ability to communicate effectively with customers and colleagues.
• Customer Service Experience: 1 year of previous customer services/call center experience.
• Technical Skills: Must be computer literate with data entry skills and intermediate to advanced knowledge of Microsoft Office: Word, Excel, and Outlook.
• Language Skills: English/Spanish a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific Vision Abilities: Close vision and distance vision.
• Physical Activity: Regularly required to sit, use hands and fingers, handle, or feel and talk and hear. May be required to lift and move boxes or packages not exceeding 20 pounds in weight.

Work Environment

The work environment will be an office environment. Noise level: Normal office noises.

Career Growth Opportunities and Learning Benefits

At Happy Floors, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to:

• Develop Your Skills: Receive training and development opportunities to enhance your customer service skills and technical knowledge.
• Take on New Challenges: Be given the opportunity to take on new challenges and responsibilities as you grow and develop in your role.
• Collaborate with Colleagues: Work collaboratively with colleagues to achieve common goals and develop your teamwork and communication skills.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive Salary: A salary that reflects your skills and experience.
• Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan.
• Perks and Recognition: Opportunities for recognition and rewards, including bonuses and employee recognition programs.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding career with Happy Floors.

Apply Now: Apply Job!