Diamond Operations Lead (Antwerp)
Important Information
This role is a full time, permanent, in office position.
Working days & hours: Mon - Fri, 9am - 5pm
Location: Antwerp Diamond Bourse
As a Diamond Operations Lead you will oversee and coordinate the daily operations of melee and diamond services within the Belgium office. This involves managing workflows, ensuring timely order processing for local and international orders, the logistics and supporting a small team to achieve operational excellence. You will act as the central point of contact for local operations, ensuring compliance with company standards while optimizing efficiency and resolving challenges.
About Nivoda
Nivoda is an extremely fast growing B2B marketplace revolutionizing the way the global diamond industry operates. Nivoda connects buyers and sellers of diamonds on its online platform and facilitates the most transparent, efficient, and cost-effective way to sell and buy diamonds.
Since launch in 2017, Nivoda has grown to a team of 500+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI.
What you'll do
Operational Focus
Oversee the end-to-end processing of melee diamond orders, ensuring accuracy and timely delivery across various service types.
Monitor and prioritize workflows, addressing challenges and implementing solutions to maintain smooth operations.
Ensure all operational data is accurately tracked and updated in internal systems for transparency and reporting purposes.
Logistics Focus
Oversee the preparation and dispatch of shipments, ensuring compliance with local, EU, and international shipping requirements.
Resolve any logistical issues that arise, minimizing disruptions to workflows.
Scope and implement new logistics routes to improve delivery timeline.
Collaborate with cross-functional teams to address delays, prioritize urgent orders, and ensure seamless communication.
Engagement Focus
Act as the primary liaison between the Belgium office and suppliers, coordinating pickups, deliveries, ensuring local and international regulations compliance. (G7 ban - AML - …)
Ensure excellent customer service for walk-in clients by addressing operations-related inquiries promptly and professionally.
Contribute to the continuous improvement of workflows by identifying bottlenecks and suggesting actionable solutions.
Support the development of long-term strategies to enhance the efficiency and scalability of operations.
What you'll need
People Management experience
Organisational Skills: Attention to detail and time management to handle multiple priorities.
Problem-Solving: Proactive in identifying and addressing operational challenges with innovative solutions.
Operational Excellence: Strong understanding of supply chain, order management, and logistics processes.
Communication: Strong verbal and written communication skills to liaise effectively with suppliers, customers, third-parties couriers and internal teams.
Tech Proficiency: Familiarity with tools like Jira, Slack, and Excel for tracking, reporting, and task management.
What you'll get
Comprehensive training in diamond and gemstones quality control
Competitive salary
Opportunity to join a fast-growing company at an early stage
Unlimited holiday
Daily meal vouchers
Train subscription for work commute