Programme Manager

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.

The Role:

Reporting to the Head of Delivery, the Programme Manager takes responsibility for the planning execution and delivery of the two related strategic initiatives of eCommerce re-platforming and CRM to ensure successful programme delivery in terms of timescale, cost, and scope. The Programme Manager will co-ordinate several cross-functional teams managing the resources of both internal and external teams to ensure successful programme outcomes that align with strategic objectives.

This role is a 12 month fixed term contract and Hybrid Working will apply - minimum 3 days per week in the office and maximum 2 days per week working from home. The successful candidate will ideally join the business in October.

Duties and Responsibilities:

- Define programme goals, success metrics and benefits realisation plans

- Develop programme roadmaps and ensure they align with organisational objectives.

- Ensure correct prioritisation of initiatives through stakeholder engagement and allocate resources effectively.

- Plan and schedule programme deliverables, goals and milestones.

- Oversee project managers and teams, providing guidance and removing obstacles

- Lead multiple projects within the programme, ensuring interdependencies of tasks and resources are managed.

- Manage timelines, budgets, risks and issues and see these

- Report and escalate to management as needed.

- Efficiently identify and solve programme issues.

- Prepare and deliver regular status updates, reports and presentations.

- Be the primary contact point for Stakeholders.

- Communicate clearly and regularly with Stakeholders, Executives and team members.

- Foster strong collaborative relationships with Stakeholders, whilst managing their needs and expectations.

- Define and schedule resources for project/programme implementation, ensuring resource availability and allocation.

- Establish and maintain programme governance structures and comply with organisational policies, quality standards and regulations.

- Conduct programme reviews, post-implementation evaluations and lesson learned sessions.

- Coordinate internal resources and third parties/vendors for the successful execution of the programme.

- Use appropriate verification techniques to manage changes in programme scope, schedules and costs.

- Measure programme performance using appropriate systems, tools and techniques.

- Create strategies for risk mitigation and contingency planning.

- Establish and maintain relationships with third parties/vendors.

- Mentor and guide junior team members and cross-functional teams.

Culture:

- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.

- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.

- Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability:

- As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.

- Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

Skills and Experience Required:

- Strong leadership and team management skills

- PMP (Project Management Professional) or Prince2 Certification or equivalent qualification desirable.

- Bachelor’s Degree or higher, preferably in Engineering or Technology related field.

- Previous experience of working in Senior Project Management and/or IT Management with evidence of successful deployment of projects.

- Strategic thinking with the ability to translate vision into actionable plans.

- Strong problem solving and decision-making capabilities.

- Proven ability in scheduling and budgeting.

- Excellent communication skills, verbal and written, with the ability to communicate effectively with a broad spectrum of stakeholders both internally and externally.

- Works cooperatively and effectively with others in a team to achieve shared objectives.

- Is proactive in the approach to work and can successfully manage own priorities and workload.

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email protected].