HR Operations Specialist

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

• We are looking for a detail-oriented and proactive HR Operations Specialist to join our team.

• In this role, you will be responsible for managing the end-to-end employee lifecycle – including onboarding, offboarding, query resolution, and compliance.

• You’ll be a key player in ensuring smooth experiences for employees and clients across various geographies while maintaining adherence to local labor laws and SLAs.

Onboarding & Offboarding

• Manage end-to-end onboarding and offboarding processes as per defined SLAs

• Coordinate with internal teams, clients, and third-party vendors to ensure seamless transitions

• Trigger communication workflows and ensure document compliance

Employee Helpdesk Management

• Resolve HR-related help requests in a timely and empathetic manner

• Collaborate cross-functionally with payroll, legal, and tech teams to resolve employee queries

• Maintain documentation and response logs for audits and process improvements

Compliance & Labor Law Adherence

• Stay updated with labor laws and statutory regulations in assigned countries

• Ensure all HR processes and documentation are compliant with local employment laws

• Work closely with legal teams to implement policy updates as needed

SLA Monitoring & Reporting

• Track service level agreements for onboarding/offboarding and help requests

• Generate weekly/monthly reports on operational efficiency and issue resolution metrics

• Identify process gaps and suggest continuous improvement initiatives

• Strong understanding of HR processes and local labor laws

• Knowledge of UK labor law is highly valued

• Excellent communication and stakeholder management skills

• Comfortable working in a fast-paced, global environment

• Familiarity with HR systems (e.g., Zoho People, BambooHR, or similar) is a plus

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The Payoneer Ways of Working

Act as our customer’s partner on the inside

Do it. Own it.

Continuously improve

Build each other up

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.