Business Operations Manager
Who is Silktide?
Silktide’s mission is to make the web better for everyone.
We make software to test and improve websites. Organisations around the world use Silktide to help deliver great web experiences that are accessible to all.
Our customers include Fortune 500 Global companies, universities, local and state government agencies.
We cover almost every aspect of the web, including accessibility, marketing, content, and privacy. A big part of our work is helping people understand these complex areas in a way that works for them.
Where is Silktide going?
Silktide is self-funded and is more than doubling in size each year. Joining us now will mean you’ll be a big part of our growth and your career will have the potential to skyrocket alongside our success.
We have ambitious plans to improve the quality of the web. We believe every website should be accessible, compliant, and of high quality. Our Silktide Monitor platform is the first step in our mission. It helps web teams and content contributors with a mixed range of abilities to easily manage hundreds of thousands of web pages.
If you want to help us in our mission to make the web more accessible then it’s never been a more exciting time to join Silktide!
What we’re like
Our Customers love us (4.8 on G2) and our staff are pretty happy, too (4.8 on Glassdoor).
We believe in giving our team the freedom to innovate and make a real impact. We value creativity and initiative, allowing you the space to own your work and push boundaries.
We pride ourselves on being ambitious, both in the products we build and the challenges we tackle. Whether it’s driving web accessibility forward or expanding our platform, we’re constantly aiming higher and pushing for excellence.
We’re growing fast and need smart, ambitious, and trustworthy people to join our team.
Learn more about us here.
What You Will Be Doing
We are hiring a Business Operations Manager to make Silktide run brilliantly in the US. You will assist in keeping our company compliant, our security signals green, our finances predictable, and our people unblocked. Think of this as part builder, part air-traffic control, all about momentum.
You will assist in designing and running the operating model for Silktide. Some days you will roll up your sleeves and ship the work. Other days you will coordinate specialists, vendors, or counsel. Either way, you create clarity, close loops, and raise the bar.
Your key responsibilities include
Keep us compliant and audit ready. Maintain our compliance calendar, file on time, and keep clean, accessible records.
Champion trust and security. Maintain our controls, support reviews and questionnaires, and make sure stakeholders always see green.
Create operational flow. Run a simple, visible intake so teams get quick answers and nothing blocks delivery.
Own the finance rhythm. Partner with the COO on close, forecasting, and budget reviews. Surface insights early with recommended actions.
Support people operations in the US. Act as a HR representative for US staff.
Manage vendors and access. Onboard vendors, track renewals, and keep access clean as our team changes.
Look after our Austin space. Keep the office running smoothly through sensible vendors, supplies, and creating a fun environment.
Automate the boring stuff. Spot repeatable work and remove it with templates, simple scripts, and practical AI.
Where you will be working
This is a hybrid role based in Austin, Texas. You will work three days a week from our super cool, dog-friendly Downtown Austin office with 24/7 parking included!
You Should Join Us If You
Have 2+ years of business operations experience in a SaaS or tech company.
Have a well-rounded understanding of US HR practices and regulations.
Are a great communicator. You write clearly, document decisions, and explain complex topics simply.
Have a bias for action. You deliver outcomes, close loops, and keep work moving.
Are compliance-savvy. You streamline policy, keep us legally compliant, and favor pragmatic controls over bureaucracy.
Are detail oriented and organized, with clean records and accurate numbers.
Are comfortable juggling multiple priorities while keeping stakeholders informed.
Love using AI and automation to remove repetitive work and speed up cycle times.
Are fluent in English and eligible to work in the United States.
You Should Not Join Us If You
Prefer planning over doing and want to stay at 30,000 feet.
Optimize for box-ticking and policy over results and speed.
Add process where a template, macro, or small script would do.
Measure progress by meetings instead of shipped outcomes and clear SLAs.
Need a big-company playbook and lots of approvals to act.
What you will get in return
A shiny new MacBook
Private Insurance (Health, Dental & Vision) & Wellness Allowance
Company Sponsored 401(k) Retirement Plan
20 days paid vacation + public holidays (increasing with tenure)
Casual Dress Code, Flexible Schedule, Weekly Paid Lunches & Monthly Company Outings