Operations Team Lead (WM)
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As a Wolt Market Operations Team Lead you have ownership of supporting a team of 3-4 Store Managers and Store Team Leads and together running a world-class grocery delivery operation. You are leading everything related to how operations take place and are responsible for finding and setting up targets, optimizing store layout, improving picking and packing costs, ensuring a great user experience and providing leadership to a team of store leaders and grocery associates. Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your operation.
In this role, you’ll get a lot of help and support on the way, but are also expected to be an amazing independent manager with an exceptional ability to execute every single day.
What you'll be doing Your day-to-day in this role- Responsible for the end to end store operations, from fulfillment to delivery in a group of our stores.
- Focus on the continuous improvement of our operations. Key focus areas include: safety, quality, customer experience, and productivity.
- Maintaining an ambitious and motivated team is one of your main responsibilities, while you also hire and train new store leaders.
- Provide day to day leadership and guidance to store leaders and associates to optimize store operations and guarantee operational excellence.
- Drive the creation of shift schedules, quality initiatives, process change initiatives, and other change initiatives to support and enable store leaders to meet and exceed business targets.
- Review the demand forecasts and determine your productivity requirements to meet the overall store/country objectives.
- Develop optimal store operations in your country together with the Operations Manager and other members of your team. Examples of your areas of responsibility could be workforce management, people compliance, collaboration with inventory and commercial teams, product initiatives and feedback
- Operations management experience in retail, distribution or platform economy environments.
- Great analytical skills. Excel skills are a strong recommendation.
- Experience of leading teams in stores or in a similar field.
- Full professional proficiency in English, Maltese is considered a plus
- Ability to think and act fast operationally with an eye for detail.
- A hands-on, proactive, practical, pragmatic attitude with resiliency for changes.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
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