Cherwell Engineer - Matech Resources
Job Title
Cherwell ITSM Engineer Full-Time Contractor
Location
Duration
- Full-Time Contract (6 12 months, with potential for extension)
Overview
- We are seeking a highly skilled and experienced Cherwell ITSM Engineer to join our team as a full-time contractor. The ideal candidate will be responsible for the administration, configuration, and optimization of the Cherwell IT Service Management platform to support enterprise-level IT operations and service delivery.
Key Responsibilities
- Administer, and maintain the Cherwell ITSM platform, including configuration, customization, and integration.
- Design and implement workflows, business processes, and automation within Cherwell to improve service efficiency.
- Manage Cherwell objects such as Business Objects, Forms, Dashboards, and One-Steps.
- Collaborate with stakeholders to gather requirements and translate them into Cherwell solutions.
- Monitor system performance and troubleshoot issues related to Cherwell functionality.
- Ensure compliance with ITIL best practices and organizational standards.
- Provide technical support and training to end-users and internal teams.
- Participate in change management and release planning activities.
- Maintain documentation for configurations, processes, and procedures.
Required Qualifications
- Proven experience as a Cherwell Engineer (minimum 3 years preferred).
- Strong understanding of ITSM principles and ITIL framework.
- Experience with Cherwell Service Management platform configuration and customization.
- Proficiency in creating and managing One-Steps, Business Objects, and Automation Processes.
- Familiarity with integrations using REST APIs, Web Services, and third-party tools.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities.
Preferred Skills
- Cherwell Certified Professional (CCP) certification.
- Experience with other ITSM platforms (e.g., ServiceNow, BMC Remedy).
- Scripting or development experience (JavaScript, PowerShell, etc.).
- Experience in healthcare, finance, or other regulated industries.
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Report this job- Dice Id: 90993722
- Position Id: 8750245