Servicing Specialist

Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.  

We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more! 

In case you need any more convincing, we also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.

Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk.

Who you are

We are seeking dedicated, detail-oriented team members with a passion for helping homeowners. In this position, you’ll join our Investment Support team and play a critical role in the servicing of our investments. Our Call Center Servicing Specialists ensure that our invested Homeowners have the best-in-class customer experience. Responding to incoming calls and emails, you will execute each interaction with timeliness, expert accuracy, and professionalism. 

What you’ll do

• Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism. 
• Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments.
• Create and explain settlement statements.
• Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy.
• Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners.
• Review subordination requests for approval or denial.
• Follow all company, investor, and legal guidelines.

What you’ll bring

• 1-2 years of experience with mortgage servicing call centers. 
• Experience reading mortgage documentation.
• Relentless attention to detail with a high degree of accuracy.
• Ability to multitask and work under pressure within a deadline-oriented environment.
• Comfort working independently as well as in a team environment, with a desire to take ownership of work.
• Strong client service skills, and an ability to communicate professionally with others.
• Comfortable with being assessed according to our quality control guidelines.
• Willingness to roll up your sleeves and assist with other tasks and teams as needed.
• Bachelor’s degree, ideally in business, finance or a related field.

Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life.

Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. All roles here are filled based solely on candidates’ qualifications and our business needs. Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing [email protected].