Product Support Specialist

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub.  We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Product Support Specialist, Overnight Shift

CreatorIQ is seeking a Product Support Specialist to provide exceptional customer support and deliver outstanding experiences. What will set candidates apart are interpersonal skills and a strong affinity for people, as well as an aptitude for technical and customer support. You will join a dynamic and fast-paced environment and work with our most strategic customers.

The working hours for this role are Monday - Friday, 9am - 6pm PST

In this role, you’ll get to

• Deliver Exceptional Customer Support

  • Provide timely support via in-app email, web meetings, and screenshares, guiding customers through complex issues with clarity and professionalism.

  • Educate customers on best practices, tips, and features to enhance their overall platform experience.

• Resolve and Troubleshoot Technical Issues

  • Research, diagnose, and resolve a wide range of customer-reported problems, escalating when needed.

  • Assess issue severity and collaborate with internal teams to prioritize and implement solutions.

• Collaborate Across Teams

  • Partner with various teams, including but not limited to Product, Engineering, and Customer Success teams, to resolve issues and improve processes.

  • Share actionable feedback with stakeholders to enhance platform functionality and customer satisfaction.

• Contribute to Continuous Improvement

  • Identify recurring issues, trends, and opportunities for service and product improvements.

Who you are and what you’ll need for this position

• Education: Bachelor’s degree preferred (not required) or equivalent professional experience.

• Adaptability: Ability to manage multiple priorities and adapt quickly in a dynamic, fast-paced environment.

• Detail Orientation: Strong organizational skills with a focus on accuracy and thoroughness.

• Technical Acumen: Previous experience providing technical support in a high-volume or fast-moving environment.

• Problem-Solving Mindset: Demonstrated ability to troubleshoot complex issues, think strategically, and provide creative solutions.

• Communication Skills: Exceptional verbal and written communication abilities, with the talent to translate technical/internal terminology into clear, customer-friendly language.

• Collaboration: A team player with a professional, approachable, and friendly demeanor who works effectively across departments.

• Independence & Time Management: Ability to work independently while managing time and tasks efficiently.

• Customer-Centric Approach: Patience and empathy when engaging with clients to ensure timely and accurate resolutions.

• Tools & Systems Knowledge: Experience using ticketing and project management platforms such as Zendesk and Jira.

• Bonus Skills

  • Exposure to SaaS platforms or influencer/creator economy tools.

  • Familiarity with major social platforms, including experience authenticating accounts and understanding integrations, is a plus.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

Who we are

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.