Member Contact Center Representative

Job Description: Essential Function Assists members via telephone or other delivery channels with their financial needs by answering questions, performing financial transactions, resolving issues and providing information to ensure quality service. Timely service the needs of the members and enhance their financial relationships with the Credit Union. Primary Responsibilities & Duties Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel. Identify opportunities to promote credit union products and services to retain members and increase wallet share. Utilize various computer applications to assist with member support and satisfaction. Strive to provide first contact resolution and build lasting member relationships through exceptional service. Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management. Contribute to Unit and Corporate goals. Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union. **Variability in hours including weekend and holiday hours. Specific Skills Clear verbal and written communication, listening, and human relation skills Excellent phone communication skills using clear and pleasant voice Basic analytical, mathematical, organizational and decision-making skills Computer literacy skills with using Windows environment, spreadsheet and word processing software. Data entry skills Ability to multi-task Able to work in a fast-paced and diverse environment Ability to sit and/or stand at a desk for extended period of time. Accountability Accountable for the quality of member service rendered, proper documentation of loans and other services, sales goals and adherence to Everwise Credit Union’s Service Expectations. Must develop and maintain a high degree of Everwise product and service knowledge. Maintain a professional and ethical work relationship with members and team members. Responsible for daily decisions made within parameters set by supervisor. Accountable for understanding & applying Everwise policies and procedures relating to the Bank Secrecy Act. Protection of assets and security of the branch and personnel are a basic responsibility. Accountable for Performance Management goals as agreed upon with supervisor. Minimum Requirements: High School Diploma, GED or equivalent skills and abilities. Basic knowledge of financial services generally acquired by one or more years working within the financial services area or minimum of two years customer service and/or call center experience. Base pay: Starting at $19.00/hour. Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience. Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Welcome to Everwise Credit Union Careers! Everwise Credit Union puts people’s needs first, so no matter your story or your money savvy, we meet you where you are and equip you with the confidence and tools you need to get ahead—wherever you’re going. Originally founded as Teachers Credit Union, helping people understand and manage their financial future has always been central to what we do, even as we’ve expanded our community beyond teachers. Today, we serve more than 300,000 members across nearly 60 locations in the heart of the Midwest. Through personalized resources, services, tools and unparalleled access to innovative technology, we help everyone—teenagers to retirees, business leaders to the under-served—feel more in control of their money and their future. With every interaction, we seek to fulfill our purpose of helping people grow into their dreams. Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Apply tot his job Apply To this Job