Health Information Management Representative - Evening Shift

About the position Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. In this position, you will be responsible for managing a large number of inbound and outbound calls in a timely manner. Your primary goal is to provide excellent customer service, resolve customer inquiries, and ensure customer satisfaction. This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 3:00pm - 11:30pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours during training will be 8:00am - 4:30pm, Monday - Friday. If you are located in the states of Minnesota or Wisconsin, you will have the flexibility to work remotely as you take on some tough challenges.

Responsibilities

• Reviews electronic chart documentation ensuring correct patient, location, and no duplicate information
• Processes release of information (ROI) requests
• Manages requests for documentation and information
• Scans and edits documents in the electronic medical record
• Locates, logs, retrieves, files, and delivers medical records stored in various mediums and systems
• May train and mentor co-workers
• Analyzes documentation and tracks completion to meet regulatory requirements
• Promotes principles of health information accuracy, transparency, currency, accessibility, relevancy, and reliability
• Work with Microsoft Word, Excel (create, edit, save documents and spreadsheets) and Outlook (email and calendar management)
• Other duties as assigned

Requirements

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of Customer Service experience within a hospital OR healthcare environment
• Experience with Microsoft Office products
• Ability to train for the first 4 weeks between 8:00am - 4:30pm, Monday - Friday
• Ability to work Monday - Friday, during our normal business hours of 3:00pm - 11:30pm CST, including the flexibility to work occasional overtime, based on the business need

Nice-to-haves

• RHIT or RHIA certification
• Bilingual fluency in English and Spanish
• 2+ years of customer service experience
• Health Information Management (HIM) experience
• Experience working within the health care industry and with health care insurance
• Experience working in a hospital, physician's office or medical clinic setting
• Experience working in a call center
• Previous experience communicating with patients and staff with various educational and socio-economic backgrounds
• Clerical or administrative support background
• Knowledge of federal and state programs that will benefit coverage for clients
• Knowledge of medical terminology
• Ability to travel between local healthcare facilities

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

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