Manager, Client Services, Women's Sports + The Collective

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. The Collective is Wasserman's women-focused impact and advisory business that exists to create change in support of equity and fairness for women. We aim to raise the visibility and drive inclusion of women in sports, entertainment and culture by providing unique insights, strategies and ideas. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70+ cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com. Responsible for supporting the day-to-day needs of agents, clients and other client services team members to accomplish client related projects. Supports client relationships, internal-team relationships, and account operations during the development and execution of all client affairs, including accounts receivable, marketing, PR, charitable, and social media. Provides high-level executive administrative support including organizing, scheduling, and coordinating administrative activities to senior staff. Under the direction of supervisor, this position also prepares reports, presentations, and meeting agendas. Duties: Supports day-to-day schedules of clients, client service team, and agents, which includes managing calendars, appointments, travel logistics, interviews, family affairs, and marketing commitments. Supports client “off court” relationships and communicates with their agents, keeping them informed on their clients’ needs. Supports the client’s family in their personal affairs as well, including grocery shopping, travel arrangements, errands, and other similar tasks. Supports his or her supervisor and other agents in tasks concerning client management. Work with agents and other client service representatives to ensure accurate and timely invoicing, both to clients and client partners. Work with WSO operations personnel and Wasserman accounting on updating accounts payable, invoicing, accounts receivable and other accounting matters. Coordinate, execute, and track client’s contractual commitments, including social media posts, appearances, and production days. Process miscellaneous accounting and paperwork needs for agents and sponsors. Serve as gatekeeper for incoming queries for executives; answer, screen, and direct incoming telephone calls ensuring a high level of professional customer service and confidentiality. Schedules appointments, coordinate on and off-site meetings and special events, make travel arrangements. Prepares reports, memos, letters, financial statements, invoices, and other documents, using Word, Excel spreadsheets, or presentation software. Maintains department databases, marketing materials and generates reports as required. Helps coordinate logistics leading up to and throughout major events, including the draft, All-Star, Final Four and other events. Plan travel itineraries, coordinate related arrangements, gather information and determine and negotiate complex scheduling issues; prepare expense reports. Handle both company and client personal matters with discretion. Skills/Qualifications: Bachelor’s degree (sports management, business administration, comms, or finance a plus). Must be customer service focused in order to provide the best possible support to clients and internal team members. Requires considerable flexibility in scheduling and the willingness to work nights and weekends. Extensive travel required (i.e., on the road possibly 50% of the time). Requires a passion for sports and business. Advanced skills in Microsoft Office. Proficient in Adobe Creative Suite a plus. Strong understanding of social/digital media. Well-developed communication skills and ability to interact with people of all demographics. Strong analytical, organizational, and project management skills. Requires self-management and project management abilities. Ability to build strong and lasting relationships. Ability to anticipate problems and manage expectations. Ability to maintain confidentiality and professionalism in all situations. Ability to exercise discretion, sound judgment and significant initiative. Base salary range: $55k - $75k plus bonus potential if applicable for role. Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role. Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Wasserman is proudly an equal opportunity employer. We are always searching for the most passionate and talented people from all backgrounds and experiences to join us. 20 years into our evolution, we continue to expand services and geographies across the exciting and extraordinary worlds of sports, music, entertainment and culture. We are committed to making a meaningful difference and driving real change when it comes to diversity equity and inclusion — not only among our employees, but in how we serve clients and push the industry at large. If this sounds like a place you’d like to work, let’s talk! Wasserman is a global leader in sports, music, entertainment and culture. Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, musical artists, brands and properties, empowering them to shape culture and captivate audiences worldwide. Apply tot his job Apply To this Job