Full Time Virtual Receptionist

Full-Time Virtual Receptionist Location: Chesapeake or Virginia Beach, VA (depending on availability) Ruby's Purpose: Ruby partners with small businesses to deliver exceptional experiences through phone calls and website chats. We're dedicated to fostering personal connections that help these businesses thrive. We believe every caller interaction is a chance to leave a memorable, positive impression. We're a unique blend of service-oriented experts and a forward-thinking tech company. Our highly trained Receptionists use in-house software to personalize interactions with callers and website visitors. They handle frequently asked questions, transfer calls, take messages, and collect information, making it easy for the businesses we represent to follow up. This is an in-office position at our Chesapeake or Virginia Beach, VA location, depending on availability. Our Vision & Mission: Our goal is to deliver exceptional experiences that build customer loyalty and empower businesses to pursue their purpose. We believe this cultivates diverse and thriving local economies through creating meaningful connections and providing valuable insights that capture opportunities. We give businesses control over when and how they communicate, so they can achieve more. What You'll Do and Be Accountable For:

• Create exceptional experiences by making meaningful connections with customers and their callers via phone or chat. Treat callers and web visitors as an extension of our customer, confidently and skillfully guiding conversations according to call handling instructions.
• Adhere to Ruby's service quality and performance expectations, accurately completing over 150+ interactions per day, limiting personal bias while answering calls and chats with a warm and friendly demeanor.
• Maintain accuracy and strong attention to detail in written communication, ensuring proper spelling and grammar.
• Multi-task in a fast-paced inbound contact center environment, while toggling between two screens.
• Maintain a record of responsible attendance and adherence to your schedule.

Your Qualifications and Skills:

• Have at least 1 years' experience in a call center or heavy inbound call volume role, or
• Have at least 1 years' experience in a professional/administrative role with light inbound call volume, or
• Have at least 1 years' experience in a customer service role.
• Able to provide exceptional customer service calmly and confidently, even when supporting emotional or upset callers.
• Ability to demonstrate self-motivation and accountability.
• Proficient computer skills and able to multi-task utilizing 2 monitors, required. Office 365 experience, preferred.
• A minimum typing speed of 50 WPM.
• Bilingual Spanish/English is a plus!

Pay and Benefits:

• $21 / hour with perfect attendance
• Perfect attendance is considered being on time for the start of your shift, leaving and returning on time for any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $19 / hour.
• Employee Stock Ownership Plan
• 401k with Matching Contributions
• Full Medical, Dental, and Vision
• 2 Weeks Paid Vacation in Year 1
• Life Insurance Policy
• Legal Assistance

Shift:

• 40 hours per week, 8-hour shifts
• Various full-time shifts are available

Work Environment: This is an in-office position at our Chesapeake or Virginia Beach, VA location, depending on availability. This is a coverage position that requires the ability to work a consistent full-time schedule. The position requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person or virtually, by phone and computer. Ruby is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Location: Chesapeake or Virginia Beach, VA (depending on availability) Reports To: Supervisor, Services Department: Services FLSA Status: Non-Exempt

• All in-person interviews will take place at our Chesapeake, VA office.

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