Quality Assurance Specialist (Call Center)

Overview

Our mission is Better Health. Our passion is helping others. What's Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?

Why Join Our Team: At Better Health Group, it's our commitment, our passion, and our culture that sets us apart.

Our Team

Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don't just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.

Responsibilities

Position Objective: The Quality Assurance Specialist is an operational role and is responsible for ensuring the highest quality and compliance in our products before reaching our patients and stakeholders. The incumbent will develop and implement systems and procedures to ensure product quality. Responsibilities:

• Develop and implement quality control policies and procedures to ensure that our products meet established standards and requirements
• Collaborate with cross-functional teams to establish quality standards and monitor compliance
• Conduct regular audits and inspections to ensure adherence to quality standards
• Identify areas for quality control improvement and implement new methods accordingly
• Train and guide staff in quality control and improvement strategies
• Prepare and present quality reports and metrics to senior management
• Ensure compliance with industry and internal regulations and standards
• Participate in the review and analysis of customer feedback and product defects to drive quality improvementsAdditional duties as assigned

Position Requirements/ Skills:

• Bachelor's degree in business administration, healthcare administration, or related field
• 3+ years of experience as a Quality Assurance Specialist or similar role in the healthcare industry, preferably in a medical group or clinic setting
• Strong knowledge of quality assurance principles, methodologies, and tools
• Familiarity with healthcare regulations and accreditation standards (e.g., HEDIS, HIPAA, CMS, Joint Commission)
• Excellent analytical and problem-solving skills, with the ability to interpret data and identify trends
• Proficient in using quality management software and toolsProficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration

Physical Requirements:

• Ability to remain in a stationary position, often standing or sitting for prolonged periods of time
• Communicating with others to exchange information
• Repeating motions that may include the wrist, hands, and/or fingers
• Assessing the accuracy, neatness, and thoroughness of work assignedMust be able to lift at least 15lbs at times

Key Attributes/ Skills:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
• Demonstrated ability to handle data with confidentiality
• Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
• Excellent written and verbal communication skills; must be comfortable communicating with internal and external stakeholders, providers, and health plans
• Strong interpersonal and presentation skills
• Strong critical thinking and problem-solving skills
• Must be results-oriented with a focus on quality execution and deliveryAppreciation of cultural diversity and sensitivity toward target patient populations

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