Account Management Operations Associate

Powering Performance Marketplaces in Digital Media QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands. We run these virtual- and private-label marketplaces in one of the nation's largest media networks. Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results. Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience. We believe in:

• The direct measurability of digital media.
• Performance marketing. (We pioneered it.)
• The advantages of technology.

We bring all this together to deliver truly great results for consumers and brands in the world's biggest channel. Job Category As an Account Management Operations Associate, you'll play a key role in building and supporting the operational infrastructure that powers our Account Management team. This role is perfect for someone who's technically capable, process-driven, and motivated by problem-solving and project ownership. You'll maintain and improve our systems (Salesforce), utilize account data to provide insights to leaders and AMs to maximize customer spend, and lead scoped projects that enable our team to scale efficiently. This role reports directly to the Senior Manager of AM Operations and supports a fast-moving team that thrives on clarity, accountability, and structure.

Responsibilities

• Support the operational needs of the Account Management organization—partnering with stakeholders to maintain efficiency, consistency, and clarity
• Assist in enforcing system hygiene, clear process documentation & compliance
• Project Manage scoped operational projects (e.g., improving reporting structure, streamlining workflows, or redesigning performance trackers)
• Translate business needs into structured solutions—identifying ways to automate, improve, or simplify
• Support AM enablement by organizing internal communications, tools, agendas, and meeting cadences
• Coordinate with cross-functional teams (Marketing, Product, Analysts, Operations) to collaborate on projects and workflows
• Handle sensitive performance and account information with professionalism and discretion
• Maintain and optimize our Salesforce configuration for AM workflows; support basic admin tasks such layouts, data integrity, and reporting/dashboards

Requirements

• 2+ years of experience in an account management, customer success, operations, or revenue support role
• Hands-on experience with Salesforce (reporting, admin basics, data structure)
• Analytical skills—you're comfortable working in spreadsheets
• Experience driving small to mid-size projects to completion
• Effective communicator—able to document processes clearly and explain recommendations to technical and non-technical audiences
• Inquisitive and proactive—you don't wait for direction; you look for the "why" and bring solutions
• Strong organizational habits and ability to context switch between quick-turn tasks and longer-term projects
• Comfortable in a fast-paced, ever-changing environment—you're resilient, flexible, and quick to adapt when priorities shift or projects evolve
• Creative and can think outside the box for tooling or process solutions to improve workflows.

Bonus Points For

• Experience in a performance marketing or lead generation environment
• Exposure to Tableau or similar visualization tools
• Familiarity with automation tools or systems integrations
• Experience supporting Account Management or Customer Success teams

The expected salary range for this position is $60,000 USD to $90,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company's standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits. #LI-REMOTE QuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law. Please see QuinStreet's Employee Privacy Notice here. Apply tot his job Apply To this Job