Client Advocate (Remote) - $26/Hour

Join our dynamic team at Aetna as a Client Advocate, where you'll play a vital role in driving success and innovation. As a remote-based position, you'll have the opportunity to work from the comfort of your own home and be at the center of delivering improved, human-driven healthcare. We're committed to attracting the best talent, and our competitive salary of $26/hour reflects this.

Job Details:

• Hiring Organization: Aetna
• Post Name: Client Advocate
• Qualifications: Bachelor's Degree
• Industry: Private
• Employment Type: Full-time
• Work Hours: 8 hours
• Salary: $26/hour
• Locations: Oklahoma, USA

About Us:

At CVS Health, we're driven by a singular, clear purpose: to bring our heart to every moment of your health. This purpose guides our commitment to delivering improved human-driven healthcare for a rapidly changing world. Our Heart At Work Behaviors support this purpose, empowering every individual who works at CVS Health to feel enabled by the role they play in transforming our culture and accelerating our ability to enhance and deliver solutions to make healthcare more personal, convenient, and affordable.

Job Overview:

The Client Advocate position was created to support health plans and employers as we take over PR calls. Currently, advocates assist with KI and other projects depending on phone availability. Additionally, health plans rely on CICR to be the experts to navigate claims issues, and advocates are trained to lead complex research and work with different offices to resolve such issues. By permitting the Client Advocate situation to be part of the non-production telephone staff, it places CICR in a strategic position to have backups and build stronger relationships with health plans.

Required Qualifications:

• Must live in Oklahoma
• 2+ years of customer support experience handling provider claims issues
• Ability to speak confidently in large groups with executive management
• Ability to deescalate difficult provider discussions as needed
• Critical thinking
• Ability to train others on processes, workflows, and systems
• Ability to write professional correspondence documents

Preferred Qualifications:

• Project Management
• Process Improvement

Apply Now:

We encourage you to apply, even if you don't feel like a perfect match. We're looking for great people to join our friendly team.

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