Remote Customer Service Representative - Healthcare Services ($17.00/hour)

We are seeking a compassionate and skilled Customer Service Representative to join our team in a remote capacity, providing top-notch support to patients, caregivers, and referral sources in the healthcare industry. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving patient satisfaction.

Job Overview

• Location: Remote (Ohio)
• Start Date: Immediate openings available
• Company: Workwarp, a leading provider of healthcare services
• Compensation: Competitive salary of $17.00 per hour

Why Join Our Team?

• Competitive salary of up to $17.00 per hour
• Opportunities for career advancement and growth within the organization
• Flexible remote work arrangement, allowing you to work from the comfort of your own home
• Supportive and inclusive work culture that values diversity and promotes a positive work environment
• Chance to make a meaningful impact on patient care and satisfaction
• Comprehensive benefits package, including 401k, health insurance, and paid time off

Key Responsibilities

• Provide after-hours support to triage urgent clinical needs of patients, caregivers, and referral sources
• Assist local Patient Registration teams with new patient referrals and ensure accurate information collection
• Meet standardized performance metrics for calls and referrals
• Communicate coordination of care information with team members, patients/caregivers, referral sources, and home health agencies
• Deliver quality customer service during all interactions and maintain organized file systems for document tracking and patient management

Requirements

• High school graduate or GED required
• At least one year of previous call center experience
• Proficiency with Microsoft Office Suite and keyboarding skills
• Strong interpersonal and communication skills
• Ability to promote a compassionate, caring, customer service-oriented culture
• Knowledge of computerized information systems
• Dedicated workspace that is quiet and free of distractions
• Ability to maintain confidentiality of patient information

Preferred Qualifications

• Associate's or Bachelor's Degree preferred
• Three years of related healthcare experience preferred

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Don't miss this opportunity to join a dynamic team and make a difference in the lives of patients and caregivers. Apply today and take the first step towards a rewarding career in customer service!

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