Social Media Content Moderator

Join Our Team and Make a Difference! We're seeking a highly skilled and detail-oriented Social Media Content Moderator to join our vibrant team in El Paso, Texas. As a key contributor to our team, you will play a crucial role in ensuring a positive social experience for all users by moderating user-generated content on our client's platform.

At Teleperformance, we offer a competitive salary, comprehensive benefits, and a dynamic work environment that fosters growth and development. Our benefits include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee Wellness and Engagement Programs

About Us:

Teleperformance is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, we are a force for good in supporting our communities, clients, and the environment.

Your Responsibilities

• Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
• Participate in frequent refresher training to implement correct policies
• Comply with performance indicators and parameters defined by the client's operation
• Review, classify, and eliminate highly sensitive content according to client parameters
• Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
• Comply with corporate confidentiality policies and handle customer information securely
• Participate in continuous training programs for optimal development in the role
• Provide trends and insights to develop improvements to overall processes and provide recommendations for process, policy, and product improvements

We're Looking for

• Ability to work on-site at our El Paso, Texas location
• Experience navigating internet websites, including social media and commercial websites
• Strong emotional intelligence and resilience
• Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
• Attention to detail and logical problem-solving skills
• Availability to work various shifts and flexibility to meet changing business needs
• Strong computer skills, including Windows operating systems and ability to use multiple windows and/or programs at the same time
• Ability to type 25 wpm and high school graduate or GED equivalent (proof required)
• Predictable and reliable attendance, with 6 months of customer service experience preferred
• Proven oral and written communication skills, with organization and work prioritization skills

Join Our TP Family

We are committed to providing an environment where our employees feel valued, inspired, and supported. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are an Equal Opportunity Employer and welcome applications from diverse candidates.

Simple Application Process

Ready to join us? Click Apply Now and we'll be in touch soon!