Transformative Call Center Agent (Swing Shift) - Join Our 24/7 Team!

Unlock a rewarding career with T3 Services Group, a pioneering company revolutionizing the trades industry! We're seeking a highly skilled and motivated Call Center Agent to join our remote team, providing top-notch support to our customers across 4 states and 7 locations. As a key player in our 24/7 call center, you'll be the face of our company, delivering exceptional customer experiences and driving success.

Our company is built on a philosophy of innovation and customer-centricity, and we're looking for like-minded individuals to join our mission. As a Call Center Agent, you'll be part of a dynamic team that's transforming the trades one customer at a time. If you're passionate about delivering outstanding service and thrive in a fast-paced environment, we want to hear from you!

About the Role

We offer a competitive total rewards package, including:

• Hourly rate: $19-21/hr
• Remote work arrangement (work from home!)
• Comprehensive benefits: Medical, Dental, Vision (with a free medical plan option for employees)
• 401k with 4% company match
• Generous PTO, Paid Holidays, and Paid Parental Leave
• Company-provided laptop, monitor, and headset

Job Responsibilities

• Answer inbound calls and schedule service appointments with precision and professionalism
• Respond to and resolve voicemail messages, abandoned and missed calls from customers in a timely manner
• Handle customer requests via email, webchat, and text with empathy and expertise
• Deliver call scripts clearly, compellingly, and with a personable touch
• Adhere to our company's plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information
• Collaborate with dispatch to ensure customers receive 5-Star Service
• Provide additional support to the team as needed, demonstrating a flexible and team-oriented mindset

Requirements

• High School Diploma or GED
• 2+ years of customer service experience in a phone-based role
• Experience working in the home services industry (preferred)
• Ability to multitask, completing phone and computer work simultaneously with ease
• Typing speed of at least 40 WPM
• Proficiency with Microsoft Office or Google Suite
• Clear, kind, and energetic phone presence
• Ability to work in a fast-paced environment and remain organized under pressure
• Must be a U.S. Resident

Take the Next Step

Are you ready to join our team and become a vital part of our success story? Apply now and let's discuss how you can make a meaningful impact as a Call Center Agent!