Join Our Team: Contact Center Sales and Service Advisor - Phones

About the Role:

We're seeking a highly motivated and customer-focused Contact Center Sales and Service Advisor - Phones to join our dynamic team at Delta Defense, LLC, a leading provider of marketing, operations, and customer service for the U.S. Concealed Carry Association (USCCA). As a key member of our team, you will provide an exceptional experience for our members who reach us by phone, building deep connections and helping them become the best protectors of themselves and their families.

What We Offer:

• Competitive salary: $18.27 - $20.00/hour, based on experience
• Shift premium available based on days and hours worked
• Monthly incentives and annual company bonus opportunities
• 23 days of Personal Time Off, 8 company holidays, and 1 paid day of volunteer service annually
• Flexible work arrangements: Headquarters, Remote work-from-home, and Hybrid options
• Supportive environment that encourages personal growth, professional development, and advancement
• Personal protection, fitness, and home office reimbursement program ($500 annually)
• Robust insurance coverage options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, and Pet insurance
• Complimentary USCCA Elite membership and store discounts

Responsibilities:

• Field customer calls, troubleshoot and resolve issues, and strengthen member relationships
• Respond to customer inquiries with knowledgeable and well-thought-out answers
• Deepen and retain member relationships through engaging conversations
• Maintain up-to-date knowledge of our products, services, and promotions
• Operate with a "find needs, fill needs" mindset, providing solutions, offers, and information to match customer needs
• Handle and resolve customer concerns with empathy and attention to detail
• Follow up with customers as needed to ensure the best possible service experience
• Meet or exceed established targets and key performance indicators
• Collaborate with team members and help one another learn and grow

Requirements:

• High School diploma or equivalent required; Associate's degree or higher preferred
• Prior work history in a Customer Service or Sales role; experience in fielding customer concerns by phone is a plus
• Required to pass and maintain Producer Property and Casualty License (paid training provided)
• Excellent interpersonal skills; strong written and verbal communication abilities
• Demonstrated ability to employ patience, empathy, and strong listening skills
• Computer fluency; working knowledge of software applications and advanced internet functions

What We Provide:

• 8 weeks of paid training to ensure you're knowledgeable and confident when engaging with our members
• Opportunity to work in a fun, fast-paced, and rewarding environment
• National recognition as a Newsweek Top 100 America's Most Loved Workplace

How to Apply:

Ready to join our team and make a difference in the lives of our members? Apply now!