Customer Engagement Representative (Bilingual) - Hybrid

Join our dynamic team at Octane Lending as a Customer Engagement Representative (Bilingual) in our hybrid role, working from our Remote office and home. As a key player in our Roadrunner Servicing Center in Irving, Texas, you will be responsible for delivering exceptional customer experiences and driving success in our growing portfolio of Powersports loans.

About Us:

Octane Lending is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

Responsibilities:

• Handle an average of 80 inbound and outbound calls per day, providing top-notch customer service and support.
• Process phone payments and conduct outbound customer interview calls.
• Communicate and resolve customer issues via online chat channels.
• Resolve common customer concerns regarding their powersports loan.
• Meet monthly productivity and quality goals.
• Comply with all federal and state-specific laws that regulate collections and servicing activities.

Requirements:

• High School Diploma or GED required, with some college coursework a plus.
• 2+ years of customer service experience, ideally in auto finance or an installment loan portfolio.
• Collection experience is a plus.
• Working knowledge of Word and Excel.
• Able to master the use of web-based system of record (LoanPro) - Training Provided.
• Strong communication skills, both verbally and written, with bilingual English/Spanish fluency a plus.
• Excellent "people" skills and a strong customer service attitude, with problem-solving abilities.
• Able to work a flexible schedule, which may include some overtime, nights, weekends, and holidays.

Benefits:

• Robust Health Care Plans (Medical, Dental & Vision).
• Up to 20 Days PTO (Accrued).
• Generous Parental Leave.
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year.
• Powersports Safety Benefit.
• Gympass Wellness Benefit.

At Octane Lending, we are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Apply Now and join our team as a Customer Engagement Representative (Bilingual) - Hybrid!