Customer Service Representative - Division of Extended Studies

Join our dynamic team at UC San Diego's Division of Extended Studies! We are seeking a highly skilled and motivated Customer Service Representative to provide exceptional support to our students, customers, and stakeholders. This is a fantastic opportunity to work in a fast-paced, remote environment with a competitive salary and excellent benefits.

About Us

The Division of Extended Studies (DES) at UC San Diego is a self-supporting unit that operates year-round, offering a wide range of academic programs, courses, and services to students and the community. Our division is committed to providing high-quality education and support services to our students, and we are looking for a customer-focused and detail-oriented individual to join our team.

Job Summary

Under the general supervision of the Student Services Manager, the Customer Service Representative will provide excellent customer service to students, customers, and stakeholders via telephone, email, fax, and in-person. The successful candidate will be responsible for:

• Providing information about courses, certificate programs, and academic departments
• Registering students and processing transcript requests, course descriptions, and certificate audits
• Managing wait lists, resolving failed web enrollments, and performing other student services duties
• Providing general information to students regarding certificate completion, Concurrent Enrollment, UCSD Student Grant Program, and more
• Key holder responsibilities for opening and/or closing the site

Requirements

To be considered for this role, you must possess:

• Demonstrated ability to advise students and the general public regarding academic programs, policies, and procedures
• Excellent communication and interpersonal skills, with the ability to work with diverse groups
• Proven experience providing customer service, handling cash, and operating office equipment
• Strong data-entry skills and attention to detail
• Ability to multi-task, work in a fast-paced environment, and meet deadlines

Work Environment

This is a fully onsite role located at our 8980 Villa La Jolla Dr. location. Overtime may be required during quarterly peak enrollment, and you must be willing to work alternating Saturdays (one to three Saturdays per month). The work schedule will be between 7:00 am - 6:30 pm.

What We Offer

As a Customer Service Representative at UC San Diego's Division of Extended Studies, you will enjoy:

• Competitive salary: $24.67 - $26.27 per hour
• Excellent benefits package
• Opportunity to work with a dynamic team in a fast-paced environment
• Professional development and growth opportunities

Apply Now to join our team and make a difference in the lives of our students and customers!