Data Analyst - Customer Data Management
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Role Description
The primary responsibility of this role is to manage and resolve day-to-day data-related cases in Salesforce (SFDC), ensuring data accuracy, consistency, and compliance with internal data governance policies.
- Manage and resolve data-related cases in Salesforce (SFDC)
- Maintain the integrity of customer, partner, and account master data across systems
- Engage with business stakeholders to understand data improvement and focus areas of business for Information Management
- Document data management processes and procedures
- Gather and analyze business requirements and critical data elements
- Deliver recommendations for business process improvements and implement them
- Work with cross-functional stakeholders for issue resolution
- Experience with ERP/CRM applications, Oracle Cloud, Salesforce.com
- Exhibit accountability, ownership, and decision-making capabilities
- Hands-on experience in mastering customer data for the organization
- Prioritize tasks, manage workload, and handle escalations
- Strong verbal and writing skills, ability to work in teams
- Identify improvement opportunities and define new processes as applicable
- Good office software skills (e.g., Excel, Access, Visio, PPT)
- Exposure to building playbooks, SOPs, and KPIs is an added advantage
- Excellent knowledge of proactive data analysis in conjunction with business needs
- Good understanding of Customer, Transactions, and Products domains
- Strong experience in Salesforce.com
- Knowledge of data cleansing and standardization tools is an added advantage
- Strong knowledge of Customer MDM and integration processes across Salesforce and Oracle Cloud
Qualifications
- 3+ years of industry experience in business data analysis
- Attention to detail and strong personal organizational skills
- Ability to work in a fast-paced, high-volume environment
- Flexible and resilient, comfortable with ambiguity
- Excellent communication skills, both verbal and written
Requirements
- Proven ability to provide guidance and make decisions that require judgment
- Experience with identifying improvement opportunities
- Strong experience in Salesforce.com
Benefits
- Comprehensive digital work platform enabling secure, personalized experiences
- Opportunity to work in a company recognized as a leader in its field
Company Description
Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people.
- Comprehensive digital work platform that simplifies work
- First AI-driven digital work platform for smart, seamless, and secure work experiences
- Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS)
- Recognized as a leader in IDC MarketScape reports for EUC
- High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius
- Committed to building a diverse workforce that reflects the communities we serve