Overnight Helpline Coordinator - Crisis Services (Remote)

Join Our Team and Make a Difference in the Lives of Others

We are seeking a compassionate and skilled Overnight Helpline Coordinator to join our Crisis Services team at Samaritans, Inc., a leading suicide prevention organization in Massachusetts. As a Helpline Coordinator, you will play a vital role in providing emotional support to individuals in crisis, working to alleviate despair, isolation, and suicidal feelings in our community.

As a remote team member, you will be part of a dynamic and growing organization that provides 24/7 crisis services, education, and support to those affected by suicide and mental health concerns. Our team is dedicated to creating a safe and non-judgmental space for individuals to share their feelings and receive support.

About the Role

The Overnight Helpline Coordinator will be responsible for ensuring 24/7 coverage on our helpline, responding to calls, texts, and chats from individuals seeking emotional support. You will provide compassionate and non-judgmental listening, adhering to our Befriending model, and work collaboratively with our team to provide exceptional support to our callers.

Key Responsibilities

• Respond to crisis calls, texts, and chats from individuals seeking emotional support
• Adhere to performance measures and submit call reports after each call
• Provide on-site support to volunteers in the event of an emergency
• Participate in staff meetings and supervision, schedule permitting

Requirements

• Minimum of 2 years of professional experience preferred
• Previous experience as a volunteer or in a crisis helpline setting a plus
• Knowledge of suicide prevention and mental health concerns
• Ability to work independently and collaboratively in a remote setting
• Strong communication and active listening skills

What We Offer

• Competitive hourly rate of $22 per hour
• Direct deposit payroll and sick time benefits
• Opportunity to work with a dynamic and growing organization
• Remote work arrangement with flexibility

How to Apply

Please submit your resume and a brief cover letter explaining your interest in the position and how you learned about this opportunity. Email your application to [email protected] with "Overnight Helpline Coordinator - Crisis Services" in the subject line.

We are an equal opportunity employer committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.

Apply Now and Join Our Team