Remote Pharmacy Technician - Clinical Customer Care Specialist

Join Our Team of Compassionate Healthcare Professionals

We're seeking a dedicated and empathetic Pharmacy Technician to join our virtual Clinical Call Center team, providing exceptional support to patients managing various disease states. As a Clinical Customer Care Specialist, you'll play a vital role in improving patient adherence and health outcomes, making a meaningful difference in the lives of our patients.

Key Responsibilities:

• Conduct outbound calls to patients, providing one-on-one therapy support and addressing concerns to ensure timely and consistent communication
• Utilize software applications to engage with patients, identify clinical support needs, and escalate calls to Pharmacists as necessary
• Maintain confidentiality and adhere to patient privacy regulations, handling patient data with care and accuracy
• Collaborate with cross-functional teams to identify areas for program improvement and propose innovative ideas
• Communicate effectively with team leads, supervisors, and patients, ensuring seamless interactions and resolutions

Requirements:

• Active Pharmacy Technician license in state of residence (or ability to obtain Rhode Island Pharmacy Technician license)
• 1+ year of experience in retail healthcare, preferably in a high-volume call center
• Minimum of one consecutive year of customer service experience
• Reliable internet connection and ability to work from home
• Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont

Preferred Qualifications:

• Prior Call Center experience
• Previous experience working from home
• Microsoft Office proficiency (Word, Excel, Access, PowerPoint)
• Bilingual in Spanish
• Flexibility in work schedule

What We Offer:

• Competitive salary ($17.00 - $31.30 per hour)
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Paid Time Off (PTO) and paid holidays
• Opportunities for professional growth and development

Join Our Team:

If you're passionate about delivering exceptional patient care and making a difference in the lives of others, we encourage you to apply. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with our team!