Senior UX Researcher - Remote Opportunity

Unlock Your Potential with a Global Leader - Join our innovative team as a Senior UX Researcher and experience the best of both worlds with a remote work arrangement. As a key member of our International Tech Sourcing Team, you will collaborate with stakeholders worldwide to drive success and deliver exceptional customer experiences. With a competitive salary and comprehensive compensation package, this is an opportunity to grow your career and make a lasting impact.

As a Senior UX Researcher, you will work closely with cross-functional teams, including UX Design, UX Research, Product Management, and Engineering, to identify and solve real-time issues. Your expertise in human-centered design thinking and strategic research will enable you to develop and execute effective research projects, presenting findings to leadership and stakeholders. With a focus on customer experience, you will empathize with users, gather quantitative and qualitative data, and apply your knowledge to inform design decisions.

About Our Team: Our team collaborates with Walmart International, operating over 5,900 retail units across 26 countries. We are a dynamic and diverse group, passionate about delivering best-in-class customer experiences through mixed-methods research and strategic design thinking.

Key Responsibilities:

• Make a significant impact on strategic and critical projects as a Senior UX Researcher
• Apply your deep understanding of user experience research and design to inform core sourcing stories and empathize with customers
• Liaise with cross-functional partnerships across Business, Product, and Engineering to deliver studies that delight customers
• Collaborate with global teams, including India, Mexico, Chile, China, and Canada
• Own and craft effective research projects, including listening sessions, data gathering, and executing key findings to present to leadership
• Think conceptually, applying a customer-focused and human-centered design thinking approach to UX Research design development
• Have a real impact at scale through sourcing projects and incremental upgrades that affect billions of customers daily
• Define and execute research strategies to address sourcing questions and issues
• Help teams understand customer needs, attitudes, and behaviors through mixed-methods research findings
• Be part of a fun, humble team, collaborating with other researchers to deliver a cohesive customer-focused experience

What You Bring:

• Strong experience in quantitative research (conducting and analyzing)
• A portfolio of work demonstrating breadth and depth in UX Research, including method and process
• Proficiency with UX Research platforms and tools, such as UserZoom, Usertesting.com, Lookback, and Dscout
• Experience conducting quantitative and qualitative online and field research methodologies
• Sound business judgment, strategic thinking, and problem-solving skills
• Customer Experience Researcher understanding and expertise
• Excellent communication, interpersonal, and analytical skills
• 8-10 years of experience in UX Research
• Data-driven, ethnographic, and human design thinking research mindset
• Experience with research methods for data visualization and presentation to leaders
• Storytelling, entrepreneurial drive, passion, vision, and a humble approach to UX
• A customer-centric approach to solving complex UX challenges
• Ability to influence, lead, manage stakeholders, guide leaders, and communicate effectively

Join Our Team!

This is a fantastic opportunity to grow your career with a global leader. If you have the skills and passion we're looking for, please submit your application today.