Remote Travel Support Counselor - Deliver Exceptional Customer Experiences

Join Our Team of Travel Enthusiasts and Provide Unparalleled Support to Our Valued Travelers

We're seeking a highly skilled and passionate Remote Travel Support Counselor to join our November 4, 2024, class. As a Travel Support Counselor, you will play a vital role in delivering exceptional customer service and support to our travelers, ensuring an unforgettable experience that drives loyalty and referrals.

About the Role

• Provide top-notch customer service and support to our travelers via phone, email, and other channels
• Manage service calls, assist with reservation changes, educate travelers on tour itineraries, process payments, and respond to inquiries
• Advise, book, and update airline reservations as necessary using code-based software
• Communicate comprehensive information to travelers, including details about our products and policies
• Achieve monthly performance goals and demonstrate a strong ability to balance company values, key result areas (KRAs), and performance goals

Requirements

• 1+ years of experience working in either In-person or Remote Call Center
• Experience working in the travel industry is a plus
• Experience using GDS (Amadeus/Sabre) is preferred
• Ability to multi-task and navigate multiple computer systems
• History of consistently attaining performance goals
• High attention to detail and a positive attitude
• International travel/work experience is preferred

Remote Work Requirements

• Must have hardwired internet (cannot use Wi-Fi)
• Landline phone
• 2mbps internet speed (higher speed preferred)
• Located in one of the following states: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington

Benefits (30 hours+)

• 401K Retirement Savings account with Company Match
• 50% Discount on GCC trips and opportunities for on-site training and travel
• Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts
• Strong PTO package - starting with 16 days and accruing more each year
• 11 Paid holidays throughout the year
• Paid 4-Week Training
• Company-paid life insurance
• Paid short- and long-term disability insurance
• Discounted auto and renters' insurance

About Us

Grand Circle Corporation is a renowned international travel, adventure, and discovery leader for Americans aged 50+. Headquartered in Boston, MA, we offer a range of travel experiences. To learn more, please visit our websites at www.gct.com and www.oattravel.com

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

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