Customer Engineer- M365, Copilot & Sharepoint

Job Title: Customer Engineer- M365, Copilot & Sharepoint

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are looking for Customer Engineers to provide technical leadership to Premier customers around the world, ensuring their IT environments remain healthy, optimized, and aligned with Microsoft best practices. This role is highly consultative and focused on proactive engagement to help customers avoid future issues. Customer Engineers deliver a wide range of services including best practice guidance, risk assessments, support for migrations, as well as onsite, remote, and dedicated support services. Customer Engineers play a key role in increasing system availability, resolving critical issues, and improving the overall health and performance of enterprise customer environments. They work closely with experienced technical teams, helping ensure they have the necessary skills to troubleshoot and maintain their solutions in line with Microsoft’s standards. When unexpected issues arise, Customer Engineers provide rapid, expert support—often onsite—to quickly resolve complex situations. Through their expertise and proactive approach, they deliver high-impact services that strengthen customer environments and build long-term technical relationships. Key Responsibilities: M365 and SharePoint Administration:

• Administer and govern SharePoint Online environments.
• Implement and manage M365 Copilot and OneDrive for Business.
• Develop and maintain SharePoint sites and related applications.

Technical Expertise:

• Handle important customer issues and work effectively in challenging situations.
• Utilize technical skills for troubleshooting Office applications, particularly Outlook.
• Support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update.

Office Product Management:

• Manage licensing and activation for perpetual and subscription versions.
• Maintain software within fixed and modern lifecycle policies.
• Oversee deployment and configuration for Office LTSC and M365 Apps on Windows and Mac.

Migration and Upgrades:

• Lead migration projects from on-premises to cloud-based solutions.
• Transition customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps.
• Facilitate changes from MSI-based to C2R-based installations.

Qualifications:

• Minimum of 10+ years of total experience in IT.
• 5+ years of experience with Office 2016/M365 Apps.
• Proficiency in M365 Apps Admin Center capabilities.
• Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook).
• Basic knowledge of local and cloud group policies.
• Experience with environment-specific scenarios involving third-party applications and add-ins.

Preferred Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work independently and within a team environment.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is $92,000- $110,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days. The deadline to apply for this position is 8/12/2025. Location: USA, NY, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites:

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