Patient Engagement Associate (Remote)

If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Patient Engagement Associate who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on! What's Rippl? At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families. Our Core Values At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we're doing it. We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we're proving it works. We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait. We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out—together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us. We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve. Join the movement We're looking to find other changemakers who are ready to join our movement. The Role: The Patient Engagement Associate serves as one of the first points of contact for our patients, and their caregivers throughout their robust onboarding experience with Rippl. This role will support the Patient Engagement team, which is responsible for outreaching and enrolling patients and their caregivers into Rippl's Care Programs. This role will be one of the first friendly voices patients and their caregivers encounter and will be responsible for answering inbound phone calls and a variety of administrative tasks. Essential Functions:

• Providing patients and their caregivers with an engaging, white glove experience
• Respond to a high volume of inbound phone calls, emails, SMS, voicemail messages and faxes in order to move patients forward with care program offerings
• Take accurate messages for the Patient Engagement team and route inquiries appropriately
• Be a trusted and knowledgeable resource for patients on Rippl services
• Meet quality, productivity, and acceptance rate performance metrics
• Coordinate with Patient Engagement Specialists, Clinical Support Specialists, Care Navigators and clinicians to guarantee seamless patient transitions
• Flag patient pain points, contribute to process refinements
• Perform other administrative duties as assigned

Qualifications:

• Passion for working with seniors, their families and caregivers
• 1+ years of experience in a customer service, healthcare, or call center setting
• Comfort navigating basic technology (e.g., phone systems, EMRs, scheduling tools)
• Familiarity with HIPAA or prior experience in a healthcare setting (preferred)
• Exceptional interpersonal, customer service, problem-solving and conflict resolution skills
• Comfortable in a high speed, ever changing, start-up environment
• Strong verbal and written communication skills
• Excellent organizational and multitasking skills
• Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required

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