Technical Support Manager

Role Description

We are seeking a skilled and motivated individual to join our dynamic team. The ideal candidate will have hands-on experience with IBMi development and a strong understanding of Change Management software, specifically Implementer. This role requires excellent communication skills, the ability to work independently, and the capacity to handle multiple tasks efficiently.

• Utilize Change Management software, particularly Implementer, to replicate customer issues.
• Collaborate with team members to grasp new technical concepts quickly.
• Write and maintain clear, concise documentation and emails.
• Interact professionally with upper management and other stakeholders.
• Motivate team members and contribute to a positive work environment.
• Remain calm and effective in crisis situations.
• Supervise a small team of technical engineers.

Qualifications

• Minimum 3 years of hands-on IBMi development experience.
• Perform basic operations on the IBMi.
• Proficiency in Change Management software, especially Implementer, is a huge plus.
• Strong ability to work independently and manage multiple tasks.
• Excellent communication skills, both written and verbal.
• Experience in writing public-facing documents and professional emails.

Requirements

• PTC anticipates the salary range for this position to be between $80,000-$95,000.
• The actual pay may be lower or higher depending on your skills, qualifications, experience, and location.
• This role might be eligible for discretionary bonuses.
• Opportunity to become a PTC shareholder through stock grant programs or employee share purchase program.

Benefits

• Medical, dental and vision insurance.
• Paid Time Off and Sick Leave Policies.
• Tuition Reimbursement.
• 401K.
• Flexible spending accounts.
• Life insurance and disability coverage.