Operations Trainer and QA (Hybrid)

Description: At Currance, we believe in recognizing the unique skills and experiences that each candidate brings to our team. Our overall compensation package is competitive and is determined by a combination of your experience in the industry and your knowledge of revenue cycle operations. We are committed to offering a rewarding environment that aligns with both individual contributions and our company goals. Benefits include paid time off, 401(k) plan, health insurance (medical, dental, and vision), life insurance, paid holidays, training and development opportunities, a focus on wellness and support for work-life balance, and more. Please note that we are looking for people who have hospital billing experience in collections and have some HB billing experience, in high dollar collections, adjustments and denials management. Job Overview Responsible for providing Currance Standard Operating Procedure (SOP) and accounts receivable follow up training to new employees. Maintain training programs, job aids, and other materials for new hires and existing team members on all Company systems Monitor operations staff work quality to ensure compliance of Company QA standards.

Requirements

Job Duties and Responsibilities

• Conduct classroom and virtual training.
• Deliver training for new hires.
• Conduct ongoing training as business needs dictate.
• Develop educational resources, user guides, and job aids (training docs/PPP, checklists, quizzes/tests, etc.).
• Review Client folders in SharePoint – videos, job aids, manuals, etc. with staff
• Identify, create, implement, and maintain SOPs.
• Partner with department leaders to assess post-training development needs for all team members.
• Partner with Currance leadership on operations workflow needs to identify and create training materials.
• Responsible for starting the process for payor portal access with new hires.
• Backup to the systems trainer for access and client systems training.
• Perform quality audits on work completed by the Operations team
• Document findings from quality audits and provide recommendations towards improvement.
• Prepare and present quality audit reports to leadership.
• Leverage quality audit results to pinpoint training needs and deliver targeted training in a group setting or on an individual basis.
• Obtain team member information and submit to client for client system credential access.
• Assist team members with initial client system access (username/passwords, MFA, etc.).
• Complete special projects and other duties as assigned.

Qualifications

• 3 years of experience training individuals on accounts receivable process and host systems for healthcare revenue cycle.
• Artiva system experience preferred.
• Experience using a variety of host systems and provider portals (EPIC, Cerner, Allscripts, Meditech etc.).
• Experience as a quality auditor in a related field.

Knowledge, Skills, And Abilities

• Knowledge of hospital and physician revenue cycle operations.
• Knowledge of the healthcare industry and revenue cycle.
• Knowledge of HIPAA and PHI regulations.
• Knowledge of how health insurance companies operate and how to secure payments from them on behalf of our clients.
• Knowledge of billing professional claims (HCFA1500) and filing appeals with health insurance companies
• Knowledge of ICD-10 Diagnosis and procedure codes and CPT/HCPCS codes.
• Skilled in organization, meeting deadlines, written and verbal communication, interpersonal communication, and problem solving.
• Skilled in creating PowerPoint presentations.
• Skilled in computers including proficiency in Microsoft Office Suite and Teams.
• Ability to work in a diverse, remote environment.
• Ability to deliver, motivate, and engage team members during presentations, providing an interactive experience for virtual and in-person classroom environments.
• Ability to demonstrate patience and proper guidance to assist team member growth.

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