Design & Delivery Consultant IV, Software/System Application Training *Must be GA Based

About the position In addition to the responsibilities listed above, this position is also responsible for providing classroom, web-based, and one-on-one training to technical staff; leveraging advanced knowledge of products, operational workflows, and or clinical work leading the incorporation of application enhancements into each curriculum trained; verifying/training on products, processes, contents, and system updates optimization for multiple applications in support of organizational strategic initiatives to end-users; providing end-user support during system and content go-lives, annual application upgrades and monitoring on an ongoing basis how to improve end-user system proficiency and address end users system issues; preparing and guiding others on analysis of client business processes and functional application requirements; documenting the validation processes for the development and maintenance of the training environment; potentially providing problem resolution of information systems-related issues and escalating complex concerns from end-users/clinical/ training personnel; and potentially escalating existing application products for feasibility in meeting client requirements and developing recommendations.

Responsibilities

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members.

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• Builds relationships with cross-functional/external stakeholders and customers.

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• Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers.

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• Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses.

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• Leads by influencing others through technical explanations and examples and provides options and recommendations.

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• Adopts new responsibilities; adapts to and learns from change, challenges, and feedback.

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• Demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes.

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• Facilitates team collaboration to support a business outcome.

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• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions.

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• Encourages team members to adapt to and follow all procedures and policies.

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• Collaborates cross-functionally and/or externally to achieve effective business decisions.

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• Provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate.

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• Monitors progress and results.

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• Supports the development of work plans to meet business priorities and deadlines.

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• Identifies resources to accomplish priorities and deadlines.

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• Identifies, speaks up, and capitalizes on improvement opportunities across teams.

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• Uses influence to guide others and engages stakeholders to achieve appropriate solutions.

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• Supports other groups within or outside the company by identifying concerns and offering alternative and strategic methods to address concerns while identifying and validating root causes.

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• Works on design and development of trainings by creating new moderately complex content (e.g., course curricula, training aids, and other supporting materials).

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• Ensures curriculum accuracy and provides troubleshooting as needed.

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• Coordinates with others to select training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning, and conference calls).

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• Develops training objectives for education modules, revising and creating training modules and supporting materials.

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• Supports clients and others prioritize short-term learning goals but mainly focus on supporting long-term learning goals and ensuring objectives are in alignment with business unit goals.

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• Evaluates alternative training techniques, procedures, and/or methods while supporting implementation.

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• Evaluates programs training needs by conducting moderately complex needs assessments for training and or performance issues.

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• Monitors effectiveness of training by using advanced knowledge to guide others in measuring the effectiveness of training to ensure business needs are met.

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• Completes work assignments and supports completion of projects by developing, analyzing, and managing increasingly moderately complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.

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• Further examines how to refine training and delivery by independently applying research of training norms and industry standards within assigned areas.

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• Drives research efforts in training/education programs to improve stakeholder activities and enhance personnel growth and development.

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• Responsible for aiding in effective training delivery by driving training program delivery(s) (e.g., orientation, customer service, and supervisory skills).

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• Leads learners understanding by leveraging adult learning principles and identifying issues, troubleshooting when needed.

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• Determines next steps based on results from evaluations used to assess the application of skills, knowledge, and training objectives.

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• Monitors and analyzes training results while also providing feedback to other trainers based on training assessment.

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• Serves as a trainer by leading moderately complex training, and using best practices for training modalities (e.g., virtual, in-person classroom).

Requirements

• Bachelors Degree in Business, Communication, Education, Behavioral Science, or a directly related field AND minimum five (5) years of experience in training delivery, curriculum design, and training development and evaluation, or a directly related field.

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• OR Minimum eight (8) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field.

Nice-to-haves

• Three (3) years of experience with eLearning development tools and virtual learning technologies.

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• Three (3) years of experience administering Learning Management Systems (LMSs).

Benefits

• 401k

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• health insurance

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• dental insurance

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• vision insurance

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• life insurance

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• disability insurance

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• paid holidays

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• paid volunteer time

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• tuition reimbursement

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• professional development

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