Evening and Weekend Customer Support Technician (REMOTE IN OKLAHOMA)

Diagnostic Imaging Associates provides comprehensive radiology solutions for imaging centers, clinics, and hospitals. Diagnostic Imaging is committed to providing the best onsite and 24 hour teleradiology service in the industry. The guiding principle of Diagnostic Imaging Associates has been and remains “the practice of good medicine.” It is our belief that nothing is more important than providing the finest medical care in a friendly atmosphere at an affordable cost, while maintaining patient privacy and ensuring the security of patient information. DIA is dedicated to maintaining a leadership role in diagnostic imaging and interpretation. Formed in 1971, we have experienced tremendous growth due to our attention to quality and customer service. We are currently in need of a Remote Evening and Weekend Customer Support Technician. This candidate must reside in the state of Oklahoma and will have experience working evening shifts, excel working independently and have both medical terminology and radiology imaging experience as well as light IT troubleshooting and Help Desk experience. Weekends are a MUST. Job duties include:

• Provides first level support for physicians and customers for both general customer support and IT
• Create and fulfil support requests for all task related issues
• Assist with answering any questions when calls come in to assist Radiologists with the continuous flow of exams being read with as little interruption as possible
• Make outgoing calls for Radiologists as instructed
• Monitor incoming exams for errors and fix them when necessary
• Facilitate account creation and password resets for user accounts
• Basic troubleshooting for IT issues
• Polite and courteous assistance to doctors and other medical staff at all outlying facilities we support
• Complies with all HIPAA laws and regulations related to electronic management of medical information
• Ensures clients and DIA staff are assisted during the evening and weekend hours including referring physicians, residents, radiologist and medical staff
• May cover additional shifts as necessary

The ideal candidate:

• Has 1 - 3 years of helpdesk experience
• Has 1 - 3 years of medical terminology specific to radiology imaging
• Has experience with helpdesk ticketing systems
• Has strong written and verbal communication skills
• Is self-motivated, direct and passionate
• Has excellent documentation, communication and interpersonal skills
• Has excellent analytical, critical thinking and problem solving abilities
• May encounter challenges where objectives are impacted by events outside of the employee's control
• Can handle high pressure, stressful situations
• Must be mindful of time constraints and deadlines
• Handles multiple and potentially conflicting assignments, demands and priorities
• Maintains attention to detail over an extended period of time, adapting to varying conditions
• Maintains pleasant telephone presence under all circumstances and conditions
• Responds quickly to emergencies and other non-routine situations
• Communicates effectively with team members, employees, patients, families, and co-workers
• Utilize interpersonal skills appropriate for the occasion and audience
• Performs duties that require a high measure of flexibility and adaptability
• Utilizes sound judgment in resolving issues that are ambiguous or without previously defined precedent
• Deals effectively and calmly with conflict-related and/or emotional situations
• Demonstrates effective problem solving and strong critical thinking skills

Interested candidates may submit a resume and cover letter to be considered for this position. Job Type: Full-time Pay: $17.00 - $20.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Night shift
• Overnight shift
• Weekend availability

Application Question(s):

• Weekends are required. Are you available to work every weekend?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Help desk: 1 year (Preferred)
• radiology or imaging: 1 year (Preferred)
• HIPAA: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: Remote Apply tot his job