Quality Assurance (QA) Manager
About the position The Quality Assurance (QA) Manager at the University of California - San Francisco Campus and Health will play a pivotal role in overseeing the quality assurance department and its staff. This position is responsible for developing, implementing, and maintaining a comprehensive system of quality and reliability testing for the organization's products and development processes. The QA Manager will ensure that all QA deliverables are produced and supervised effectively, which includes the creation of test plans, test cases, bug reports, and QA metrics. The role requires a strategic approach to quality assurance, utilizing advanced principles and theories to manage functional areas and provide actionable recommendations and solutions. In addition to managing the QA processes, the QA Manager will be involved in leading change management activities, analyzing procurement options for technology products, and ensuring that the needs and concerns of user groups are met. The position demands a thorough understanding of technical concepts, data communications, and the operating principles of computer hardware and software. The QA Manager will also be responsible for the ongoing management of technology infrastructure acquisition and expansion, identifying and integrating emerging technologies to enhance the organization's capabilities. The Integrated Applications Group, where this position resides, is part of the Clinical Systems Department. This team is integral to the design, building, testing, and implementation of clinical application systems, providing essential support to clinical users. The QA Manager will work closely with clinicians to adapt software to meet clinical needs, ensuring that all processes align with clinical practice standards and documentation requirements. This role is crucial in maintaining the high standards of quality that UCSF Health is known for, contributing to the overall mission of innovative patient care and advanced technology.
Responsibilities
- Oversee the quality assurance department and staff.
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- Develop, implement, and maintain a system of quality and reliability testing for products and development processes.
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- Produce and supervise all outputs associated with QA processes, including test plans, test cases, bug reports, and QA metrics.
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- Lead change management activities and manage their impact across the unit or department.
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- Analyze buy vs. build procurement for effective technology use.
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- Initiate quality improvements based on user group needs and concerns.
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- Manage ongoing technology infrastructure acquisition and expansion, including the integration of emerging technologies.
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- Communicate technical topics effectively to individuals and groups with varying levels of technical sophistication.
Requirements
- Bachelor's degree in a related area and/or equivalent experience/training.
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- 2-5 years of experience managing an information technology organization.
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- Familiarity with Unified Functional Testing (UFT) automation scripts.
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- Completed Eggplant developer certification within 6 months of hire.
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- Demonstrated skill in managing technical staff.
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- Experience in leading change management activities.
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- Ability to analyze procurement options for effective technology use.
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- Advanced knowledge of quality assurance principles and theories.
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- Knowledge of policies and procedures to determine appropriate actions.
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- Thorough knowledge of technical concepts and operating principles of data communications and software.
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- Excellent oral and written communication skills.
Nice-to-haves
Benefits
- Comprehensive health insurance coverage.
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- Retirement savings plan options.
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- Flexible work arrangements including remote work opportunities.
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- Professional development and continuous learning opportunities.
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- Supportive work environment that values diversity and inclusion.
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