Medical Office Administrator (Spanish/ English bilingual)
About the position As a Medical Office Administrator at Hanger, Inc., you will play a crucial role in providing administrative support to patients, fellow employees, and referral sources. This position involves coordinating and managing front office activities to ensure smooth operations within the clinic. The ideal candidate will possess a strong background in administrative roles, showcasing excellent computer proficiency and customer service skills. Your responsibilities will include scheduling patient appointments, validating insurance and payment authorizations, inputting claims, processing payments, conducting account collections, performing billing research, and responding to telephone inquiries. In this role, you will be responsible for creating new patient charts and maintaining accurate patient records. You will also manage incoming phone calls, obtain insurance authorizations, and provide financial counseling for patients, including posting over-the-counter payments. Daily tasks will involve document research on an electronic health/medical record system, ensuring that all patient information is complete and accurate. The position requires a high level of organization and the ability to multitask effectively in a fast-paced environment. You will be expected to build trusting relationships with patients and referral sources, demonstrating cultural sensitivity and rapport-building skills. Strong interpersonal, oral, and written communication skills are essential, as you will be interacting with a diverse population, including clinicians, patients, and other staff members. Your commitment to providing exceptional customer service and maintaining integrity in all interactions will be key to your success in this role.
Responsibilities
- Responsible for patient appointment scheduling
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- Creation of new patient charts and maintenance of patient records
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- Scanning and filing patient documents and ensuring complete and accurate information
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- Managing incoming phone calls
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- Obtaining insurance authorization
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- Providing financial counseling for patients and posting over the counter (OTC) payments
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- Daily document research on an electronic health/medical record system
Requirements
- High school diploma or GED required
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- Less than 1 year of customer service, administration or related experience
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- Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures
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- At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase)
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- Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols
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- Associate's degree preferred
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- Ability to type 40 correct words per minute
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- At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.
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- Basic administrative math accounting skills
Nice-to-haves
- Experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase)
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- Working knowledge of HIPAA and other medical insurance regulations
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- Associate's degree
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- Ability to type 40 correct words per minute
Benefits
- Competitive Compensation Packages
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- 8 Paid National Holidays & 4 additional Floating Holidays
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- PTO that includes Vacation and Sick time
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- Medical, Dental, and Vision Benefits
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- 401k Savings and Retirement Plan
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- Paid Parental Bonding Leave for New Parents
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- Flexible Work Schedules and Part-time Opportunities
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- Generous Employee Referral Bonus Program
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- Mentorship Programs- Mentor and Mentee
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- Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest
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