Temporary Service Desk Analyst

Overview

GDC IT Solutions is currently seeking a Temporary Service Desk Analyst to provide remote Tier 1 support for a Pennsylvania-based online education organization. This fully remote position requires candidates to reside in Pennsylvania or near the state line to complete mandatory state clearances. This short-term contract runs from August 18th through October 11th, with standard weekday hours and no weekend or holiday work. Position Overview As a Temporary Service Desk Analyst, you will be responsible for delivering Tier 1 technical support during a critical back-to-school period for a virtual education program. Using training materials and internal documentation, you’ll assist end users with password resets, basic troubleshooting, and service request resolutions. This is a high-volume support role ideal for professionals with strong communication and customer service skills who can adapt quickly in a fast-paced environment.

Responsibilities

• Provide Tier 1 technical support including password resets and basic troubleshooting.
• Respond to 30–40 calls per day from users via phone and email.
• De-escalate user frustrations with empathy and professionalism.
• Guide users through system navigation and product use.
• Accurately document all support interactions using the ticketing system.
• Escalate complex issues to appropriate technical staff.
• Support both technical and non-technical users across various platforms.
• Collaborate with team members to continuously improve user support.

Minimum Qualifications

• Must reside in Pennsylvania or near the PA state line to complete required state clearances in person.
• Ability to pass a background check.
• Strong verbal and written communication skills.
• Exceptional customer service and active listening abilities.
• Comfortable working in a fast-paced, high-volume support environment.
• Familiarity with phone systems and tools such as MS Teams.
• Basic troubleshooting skills and comfort working with technology.

Preferred Experience

• 1+ year of experience supporting desktops, laptops, or printers in a help desk or service center.
• Experience handling 30–40 calls per day in a support or call center setting.
• Familiarity with Active Directory and ServiceNow or similar ticketing platforms.
• Strong time management and organizational skills.
• Ability to adapt quickly and remain flexible in dynamic situations.

What We Do: Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions. Why Work for GDC?

• Cutting Edge Technology and Innovation
• Career Growth Opportunities
• Employee-Centric Environment
• Comprehensive Benefits Package
• Holiday and Vacation

Equal Opportunity Workplace: GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire. Visit our Career Center for the latest employment opportunities. © Global Data Consultants, PA USA Qualifications:

• Must reside in Pennsylvania or near the PA state line to complete required state clearances in person.
• Ability to pass a background check.
• Strong verbal and written communication skills.
• Exceptional customer service and active listening abilities.
• Comfortable working in a fast-paced, high-volume support environment.
• Familiarity with phone systems and tools such as MS Teams.
• Basic troubleshooting skills and comfort working with technology.

Education:UNAVAILABLEEmployment Type: TEMPORARY Apply tot his job