Remote, Contact Center Representative (5784)

Contact Center Representative needed for a remote role with Advantmed. The ideal candidate has 2+ years of call center experience in a target-driven environment, with an outgoing personality and sales approach. Must have excellent communication and time management skills, as well as the ability to thrive in a fast-paced environment.

Requirements

• Outgoing personality and sales approach
• Solid work history, citing any recognition and promotion
• Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
• Customer service or other directly related experience is a plus
• Ability to collaborate and be a team player
• Various software and data entry proficiency, including MS Office
• Ability to type 40Wpm, 60Wpm is preferred
• Strong communication and time management skills
• Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
• Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
• Honesty and integrity
• Competency
• Excellent attendance and work record
• Ability to professionally articulate customer call scripts
• Exceptional customer service and active listening skills
• Ability to empathize and manage personal emotions
• Ability to function as an effective team member
• Ability to internalize and follow protocols/guidelines
• Demonstrate excellent oral and written communication skills; correct spelling is a must
• Strong time management skills and decision-making skills
• Strong computer skills required
• Must have a working knowledge of MS Office applications: Word, Excel, and Outlook
• Ability to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change

Benefits

• PTO
• Health
• Dental
• Vision
• Group life
• Short-term disability
• Long-term disability
• Training bonus

Originally posted on Himalayas