IT Systems Engineer - EU

The Sui Foundation exists to support the development, growth and adoption of the Sui network. Sui is the first permissionless Layer 1 blockchain designed from the ground up to enable creators and developers to build unique Web3 experiences from gaming to finance.

The Sui Foundation is committed to three decentralization principles; Embrace transparency and level the playing field, Communicate openly to build a culture of trust, and Engage directly with the community.

Mission:

Onboard the next billion users to web3 by supporting the advancement and global adoption of the Sui blockchain. Vision: To create a better world that unlocks opportunities through universal access and individual ownership.

Location: Remote - EU

Job Overview

• Support daily operations by ensuring system reliability and quickly resolving user issues

  • Resolve user issues quickly and effectively

  • Manage and secure devices, including updates, configurations, and inventory

  • Maintain and improve endpoint management via MDM tools (e.g. Kandji, Intune)

• Fix recurring issues by improving existing tools, workflows, and configurations

  • Identify root causes of repeated problems and eliminate them through process updates

  • Tune SaaS, identity, and access systems for smoother, more secure operations

  • Streamline existing workflows to reduce friction and manual work

• Design new systems and workflows to support growth and scalability

  • Build and automate user onboarding, access, and support workflows

  • Implement new tooling and processes that scale with the organization

  • Anticipate future needs and create adaptable, forward-looking solutions

About the Role

Qualifications

• Experience managing modern SaaS applications such as Google Workspace, Zoom, Slack, Notion, and Airtable

• Hands-on experience deploying and maintaining MDM tools to manage Windows, macOS, and Linux endpoints at scale

• Strong general troubleshooting skills to diagnose, identify, and resolve technical issues

• Skilled in setting up SSO integrations and provisioning automation using IdPs like Okta

• Understanding and experience with domain management maintaining DNS records and updating nameservers

• Deep expertise in Google Workspace administration, including advanced features such as email routing, DLP policies, and OAuth scopes

• Proficiency with low-code and scriptable automation platforms such as Okta Workflows, Zapier, and Retool

• Experience supporting distributed teams across multiple time zones, including high-touch executive and technical users

• Skills building MDM infrastructure, managing policies and deploying applications to Windows, Mac and Linux devices

• Working knowledge of authentication and provisioning protocols such as SSO, SAML, SCIM, and OAuth

• Proficient in administering MSP-like multi-tenant architectures, including delegated access and cross-domain policy control

Nice to haves

• Background in enterprise security, including collaboration with security teams to harden SaaS tools and endpoints

• Familiarity with AI platforms and their practical application in workflow automation or productivity enhancement

• Exposure to cloud infrastructure, infrastructure-as-code (IaC), or DevOps methodologies

• Prior experience at a blockchain company or high-growth startup with a fast-paced, ambiguous environment

• Proficiency in Linux system troubleshooting and MDM deployment workflows

Responsibilities

• Own and automate onboarding and offboarding processes, including global laptop procurement

• Manage identity and access for full-time employees and contractors, developing scalable workflows for account lifecycle management

• Administer identity systems using tools like Okta, Google Workspace, and Slack, including SSO, group management, and access policies

• Collaborate with HR and Operations to streamline and evolve internal processes for operational efficiency

• Serve as the first line of support for IT tickets, resolving Tier 1–2 issues across SaaS platforms, endpoints, and identity systems

• Design and deploy automated workflows using Okta Workflows and AI-based Helpdesk tools

• Manage macOS endpoints via Kandji, deploying security policies, applications, and scripts to enforce compliance

• Onboard and configure SaaS applications in Okta, including access automation via SAML, SCIM, or API integration

• Create and maintain clear documentation for end-user support, onboarding guides, and IT runbooks

• Provide remote support and basic network troubleshooting for office infrastructure in the EU and US

• Support security investigations by exporting logs, identifying anomalies, and delivering insights from IT tooling

• Build custom integrations and automation scripts using APIs (e.g., Google Workspace, Okta, Slack) to support IT workflows and reduce manual ops

Our team is 100% remote and we are hiring across the world. Here at the Sui Foundation, you’ll be joining a world-class team with tremendous growth potential as we bring the next billion users to web3.

Originally posted on Himalayas