Apple Operations Specialist

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job summary The Solution Specialist proactively drives revenue and profit in the assigned sales segment and/or region specific to a dedicated brand and product sets. This role works directly with CDW Account Managers, sales leadership, and partners on white space opportunities. The Solution Specialist brings together knowledge of quotes, bid opportunities, and the market to identify deals and win them. This role is integral in identifying net new business for both CDW and the assigned brand. What you’ll do Be a subject matter expert on the designated partner’s products, programs and go to market strategies and communicate them to CDW sales Assist CDW sales and designated partner with field alignment and account mapping within assigned territory Attend customer facing events and/or conference calls to communicate the value add of CDW and the partner Facilitate training for assigned territory on partner’s products, services, and programs Assist the partner and Product and Partner Management (PPM) contacts in creating messaging and promotions that directly align with the specific customer set that is being supported Develop and execute to quarterly sales plan Complete monthly scorecard identifying sales engagement, pipeline, and market trends Cultivate relationships between partner sales team, CDW Sales, & Leadership teams Act as a liaison between CDW Sales and Product and Partner Management (PPM) to identify opportunities for product, program, and partner alignment improvements Understand the market trends and specific needs of assigned segment and/or region as well as be able to identify and communicate wins/challenges of the business internally and externally Understand the competitive landscape in assigned segment and/or region and how market conditions can impact CDW, and the partner being supported Have excellent knowledge of CDW service offerings and the process in which account managers attach them to client products Maintain effective communications with all stakeholders Provide monthly progress reports to Partner and internal stakeholders Represent the assigned brand in meetings and speak to brand performance, category performance, program/promotion results, and current initiatives Provide comprehensive reporting both internally and externally on brand performance, category performance, industry trends, and market share Success Metrics: Meet or exceed designated partner revenue expectations for assigned partner and region Positive feedback from assigned sales channels through bi-annual surveys o Meeting or exceeding designated partner controllable margin expectations for assigned partner Assigned regions bid pricing usage Obtain and facilitate necessary partner and industry certifications Travel as needed Other special projects upon request What we expect of you Bachelor’s Degree + 2 years sales/marketing experience, OR 6 years’ experience in sales/marketing, OR 4 years CDW PPM Experience + 2 years’ experience in sales/marketing Preferred skills, experience, and qualities needed Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders, including partner, CDW, and customer executives Proficient in Microsoft Office applications Demonstrated ability to multitask Demonstrated financial and business acumen Ability to think strategically and analyze information Strong willingness to learn Pay range: $55,000 - $78,600 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differential We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. At CDW, we make technology work so people can do great things. We are a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance. Apply Job! Apply to this Job