Order Management Coordinator
Order Management Coordinator US - Remote TX Full time job requisition id JR101252 At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™. At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™. As a DTC Order Management Coordinator, you will play an integral part in creating a premium customer experience by removing friction from the customer order journey. You will collaborate cross-functionally to provide Tier 2 support to our internal Customer Experience team by guiding agents to the best resolutions. You will rely heavily upon knowledge of order issues and failure points, and work cross-functionally with Technology, Operations, and Finance to resolve pain points. You are driven by curiosity to find big picture solutions. You adapt to rapidly changing priorities while still managing to stay organized. Responsibilities:
- Handle a variety of internal inquiries with high ownership, including but not limited to:
o Resolve system integration errors o Validate backend order statuses o Manually correct and cancel orders across multiple systems o Understand inventory levels and status o Troubleshoot website and customer account issues o Guide internal users to the most accurate training resources
- Manage order pipeline health in key areas through daily reports
- Identify issue trends and areas of improvement, and bring solutions to the table
- Resolve complex or unusual problems that require a customized solution
- Liaise with internal teams on order issues or system errors
- Proactively communicate order delays or issues to customers and internal teams
- Support UAT projects that impact orders and the customer experience
Qualifications and Attributes:
- At least 4 years of customer service experience
- Associates, Technical, college work preferred
- High School degree required
- Working knowledge of Excel required
- Experience with Salesforce Commerce Cloud/Service Cloud and SAP is a plus
- Proven experience working in a fast-paced high-volume environment
- Strong interpersonal skills and ability to develop and manage relationships with cross functional team member’s
- Curiosity to learn, laser-focus on the details and resourcefulness with all that you do!
YETI is proud to be an Equal Opportunity Employer. #LI-MA1 #LI-Remote YETI is proud to be an Equal Opportunity Employer. Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html. All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Apply Job! Apply to this Job