See all roles

Developer Success Engineer

Work from home Full-time role Hiring

About WorkOS:

WorkOS is a developer platform that helps make apps enterprise-ready. We build tools and services for developers to help them implement features like Single Sign-On, Directory Sync, Multi-Factor Auth, and Audit Logs. We're a fully-distributed team with employees across North America time zones. We're well-funded, having raised an $80M Series B. Our fast-growing customer base includes hundreds of rapidly growing SaaS companies like OpenAI, Vercel, Plaid, Perplexity, and Cursor.

About the role:

WorkOS is continuing to build our Developer Success Engineering team.

As WorkOS is a technical product made by developers, for developers, Developer Success Engineers are critical to the customer experience. You will be on WorkOS’s front line, talking with developers, building developer relationships, and making the developer experience the best it can be.

You will be the expert on our products and main point of contact between our engineers and developers (customers). You’ll help developers get unblocked and succeed by providing guidance, debugging support, and integration advice.

This role is best suited for someone who is technically-minded, empathetic, passionate, and loves solving problems under pressure.

What you'll do

  • Work with our users daily via Slack, email, and Zoom
  • Understand and be an expert in WorkOS’s products and codebase, supporting technologies such as SAML/OIDC, REST APIs, and modern frontend frameworks
  • Provide technical advice to developers on best practices for integrating with our API
  • Act as a hard + soft skill mentor and escalation point to junior members of the team
  • Troubleshoot any issues that arise from the developer and diagnose any blockers
  • Engage customers for feedback to help shape product development
  • Work cross-functionally within the company
  • Working hours: 9am - 5pm US ET or 9am - 5pm US PT
  • What you have already accomplished

  • 2+ years experience in a technical customer-facing support role for a developer-focused product
  • Exceptional verbal and written communication skills
  • Passion for educating and breaking down complicated concepts
  • Quick learner and relentlessly inquisitive
  • Additional Information

    Benefits (US only)

    At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements.

    Benefits include:

    - Competitive pay

    - Substantial equity grants

    - Healthcare insurance (Medical, Dental and Vision) for you and your family

    - 401k matching

    - Wellness and fitness monthly allowances

    - PTO + paid holidays + unlimited sick leave

    - Autonomy and flexibility with remote work

    Please inquire directly with our recruiting team for benefits available to those working outside the US.

    Equal Opportunity Employer

    WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

    Apply to this Job

    You might like

    Analytics Engineer

    Work from home Full-time role

    Assistant Controller

    Work from home Full-time role

    Marketing Manager - R&D and Quality - Japan

    Work from home Full-time role

    Regional Director – Québec

    Work from home Full-time role

    Customer Success Manager - Safety

    Work from home Full-time role

    Software Engineer - Full Stack, Python

    Work from home Full-time role

    Senior Software Engineer - Full Stack, Python

    Work from home Full-time role

    Local Marketing Associate (NL)

    Work from home Full-time role

    Software Engineer - Full Stack, Python

    Work from home Full-time role

    Senior Software Engineer - Full Stack, Python

    Work from home Full-time role

    Sr Account Manager - Pro AV

    Work from home Full-time role

    Experienced Customer Service Representative – Specialty Mail Order Pharmacy – Work From Home Florida Opportunity

    Work from home Full-time role

    Customer Service Specialist – Temp ADF | MD

    Work from home Full-time role

    [Remote] Mortgage Processor/Closer

    Work from home Full-time role

    Disney Entertainment is hiring: Social Media Manager (National Geographic) in Wa

    Work from home Full-time role

    Remote Work Data Entry Clerk - Entry Level Part-Time Opportunity with Competitive Benefits and Career Growth

    Work from home Full-time role

    Quality Engineer (Automation Tester)

    Work from home Full-time role

    Data Analyst I (Intern) United States

    Work from home Full-time role

    [Remote] Product Manager II

    Work from home Full-time role

    Experienced Virtual Data Entry Specialist for Part-Time Remote Opportunity with Competitive Pay of $25-$35/hr

    Work from home Full-time role