Refurbishment Manager - DGM

About Us:

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

About the team:

The team works on managing the supply chain, logistics & refurbishment of sound box & EDC Devices.

About the role:

Working as Refurbishment Lead for Soundbox/POS Devices as plant head. Managing day to day activity, including Operations & Cost Optimization.

Expectations/ Requirements:

Vendor Onboarding & Auditing:

Identify, evaluate, and onboard new vendors. Conduct regular audits to ensure compliance with quality and operational standards.

Part Localization & Development:

Work closely with engineering and manufacturing teams to develop local suppliers for chargers, batteries, and plastic parts. Ensure suppliers meet required technical specifications and standards.

Procurement Coordination:

Collaborate with the purchasing team to float and close RFQs. Provide technical inputs and support cost negotiations as needed.

Finance & Billing Coordination:

Interface with the finance department to ensure timely invoice submissions, payment processing, and resolution of billing discrepancies.

OEM & EMS Partner Management:

Manage external manufacturing and service partners to achieve monthly production and repair goals. Ensure alignment on forecasts, capacity, and quality.

SCM & Inventory Management:

Coordinate with the supply chain team for inventory planning, stock level monitoring, and timely replenishment of parts and components.

Team Management:

Lead and mentor a team of vendor development engineers or executives. Set performance goals and ensure seamless communication within the team and across departments.

Bachelor’s degree in Engineering (Mechanical / Electrical / Electronics preferred)

10-12 years of experience in vendor development, sourcing, or supplier quality roles

Strong technical understanding of electronics and mechanical components

Experience working with EMS partners and OEMs is highly desirable

Good knowledge of supply chain workflows, billing processes, and ERP systems

Strong communication, negotiation, and project management skills

Leadership experience in managing cross-functional teams

Why join us:

● A collaborative output driven program that brings cohesiveness across businesses through technology.

● Improve the average revenue per use by increasing the cross-sell opportunities

● A solid 360 feedback from your peer teams on your support of their goals

● Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it.

India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!