Retail Operational Excellence Lead

Overseeing audit functions, training initiatives, and compliance processes, you will drive process improvements within the Retail department, ensuring adherence to operational standards, regulatory requirements, and effective resource allocation. You will conduct field audits, compliance reviews, and quality assessments, identify gaps and risks in retail systems, and propose corrective actions. Additionally, you will develop and implement training programs to enhance compliance awareness and operational excellence across the department.

At M-KOPA, we are committed to driving digital and financial inclusion, ensuring that our retail operations are not only efficient but fully compliant with industry standards and best practices. As a Retail Compliance Lead, you will play a critical role in safeguarding operational excellence by conducting audits, identifying risks, and ensuring adherence to compliance processes. Your work will directly contribute to minimizing risks, improving operational efficiency, and upholding the highest quality standards across our retail network.

This role offers the opportunity to lead process improvements, develop comprehensive training programs, and drive compliance initiatives that align with M-KOPA’s mission. If you are passionate about optimizing retail operations, enhancing compliance frameworks, and fostering a culture of accountability and continuous improvement, this could be the perfect opportunity for you.

We are looking for a detail-oriented and proactive leader who thrives in a fast-paced retail environment and is passionate about compliance, audit processes, and operational excellence. As a Retail Compliance Lead, you should be comfortable conducting audits, identifying risks, and implementing corrective actions to ensure adherence to M-KOPA’s operational and regulatory standards.

If you have a strong analytical mindset, excellent problem-solving skills, and the ability to develop and deliver training programs, you will excel in this role. We expect you to be proficient in compliance frameworks, risk assessment, and process improvement initiatives, ensuring that all retail operations are efficient, transparent, and aligned with industry best practices.

To succeed in this role, you should have a solid background in operations management, auditing, or training, with expertise in budget management, data analysis, and compliance monitoring. If you are someone who takes initiative, works well with cross-functional teams, and can drive compliance culture within an organization, this could be the perfect opportunity for you.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.