Support Engineer

Monarch is a powerful, all-in-one personal finance platform designed to help make the complexity of finances feel simple again. Since launching in 2021, we’ve become the top-recommended personal finance app by users and experts. Our goal? To take the stress out of finances so our members can focus on what truly matters.

We are a team of do-ers led by experienced entrepreneurs who are passionate about helping our members reach their financial goals. We are hyper focused on building a product people love and continuing to evolve based on user feedback.

As a fully remote company (even before COVID!), we welcome applicants from almost anywhere. Our team collaborates synchronously mostly from 9 AM – 2 PM PT and embraces asynchronous work to stay connected across time zones.

Join us on our mission to transform lives by simplifying money, together.

Monarch is looking for a Support Engineer to help users get unstuck when they encounter technical, product, or data-related issues. Support Engineers work at the intersection of customer experience and engineering—digging into tricky data problems, resolving issues with aggregators, and improving internal tools and processes to prevent future issues.

This role is ideal for someone who enjoys problem solving, has empathy for customers, and thrives in a technical, fast-paced environment.

• Develop deep product knowledge across the Monarch app and its data infrastructure.

• Support the Customer Success team with technical issues related to user data, sync problems, or bugs.

• Troubleshoot and resolve issues related to third-party data aggregators and APIs.

• Escalate bugs or systemic issues to Engineering teams, including thorough documentation (logs, reproduction steps, error examples, etc.).

• Contribute to internal tooling and process improvements that help the team scale support and reduce user friction.

• Collaborate cross-functionally with Product, Engineering, and Customer Success to advocate for better user experiences.

• 2+ years of experience in a support engineering, software engineering, or technical support role.

• Strong communication skills, with the ability to explain complex issues clearly and empathetically to both customers and engineers.

• Experience working with APIs, including reading documentation, making requests, and debugging responses using tools like Postman or curl.

• Experience working with Python codebases (Django preferred) and familiarity with front-end frameworks like React.

• Experience with personal finance tools or aggregators like Plaid, Finicity, or MX.

• Familiarity with core personal finance concepts (e.g., budgeting, net worth, account reconciliation).

• Strong product intuition and a desire to advocate for user experience.

• Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive. Whether that’s out of your home, a co-working space, or elsewhere.

• Competitive cash and equity compensation in a hyper growth, early stage company .

• Stipend to set-up your ideal working environment.

• Competitive Benefit Plans for employees based on your location (e.g. in the US we offer: Medical, dental and vision benefits and the ability to contribute to a 401k plan).

• Unlimited PTO.

• 3 day weekend every month! We take off the “First Friday” every month to focus on rest, recuperation, or just having fun!

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.