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Account Manager (Michigan)

Work from home Full-time role Hiring

We are seeking a Account Manager (West Michigan: Grand Rapids, Holland, Muskegon, Grand Haven, Kalamazoo, South Haven, Battle Creek, and Manistee) to drive client relationships, expand business opportunities, and ensure seamless service delivery within a specific market. You will play a key role in growing partnerships, particularly with Third-Party Administrators (TPAs), employer groups, brokers and consultants while identifying new revenue opportunities through additional product offerings. You will serve as the primary post-implementation contact, ensuring client satisfaction, retention, and expansion.

How you will make an impact

  • Build and maintain strong relationships with TPAs, employer groups, brokers, and consultants to expand client adoption of Nomi products.
  • Act as the primary post-go-live contact for assigned TPAs, employer groups, brokers, and consultants ensuring clear communication and proactive issue resolution.
  • Conduct quarterly on-site meetings with TPAs, employer groups, brokers, and consultants to deepen relationships and identify growth opportunities.
  • Organize monthly check-ins to assess what’s working, areas for improvement, and existing challenges where Nomi can add value.
  • Provide on-site support for employer open enrollment (OE) events and other benefit engagements.
  • Develop and execute strategies to upsell and cross-sell Nomi’s full suite of services, including Network, Analytics, PBM, and Payments.
  • Analyze network gaps and opportunities to optimize service offerings in key client locations.
  • Work closely with the banking and finance teams to ensure smooth payment processing and fund exchanges.
  • Partner with sales, implementation, and marketing teams to enhance customer experience and streamline account management.
  • Organize industry events (e.g., roundtable discussions, networking events) to foster collaboration between TPAs, employers, brokers, and consultants and other key stakeholders.
  • Maintain relationships with existing Cost Containment Network (CCN) groups, working toward increased utilization and potential conversions to Full Replacement Network.
  • Travel 35% of the time to visit clients, attend industry events, and strengthen partnerships.

    • What we are looking for

  • 2-5 years of experience in account management, preferably within health benefits, healthcare fintech, or TPAs.
  • Deep expertise in Nomi’s product suite, including Analytics, Network, PBM, Payments, and Financial Services.
  • Strong understanding of the TPA ecosystem and healthcare industry dynamics.
  • Proven track record of client retention, expansion, and upselling.
  • Exceptional communication, presentation, and negotiation skills.
  • Ability to work both strategically and hands-on in a fast-paced environment.
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