Senior Debt Collection Specialist - Nivoda Capital

Location: Johannesburg or Cape Town, South Africa

Salary Range: R200k - R450k per annum

Contract type: Full time

Workplace type: Hybrid (3 days in office, 2 days remote)

THE ROLE

We’re on the lookout for an experienced Debt Collection Specialist to join our fast-growing FinOps team at Nivoda. In this key role, you’ll work closely with our Accounts Receivable and in-house Credit teams to ensure the smooth running of our financial operations as we continue to scale globally. You’ll need a strong mix of determination, resilience, and emotional intelligence to thrive, using your skills to recover aged debt, support our global customer base, and help drive Nivoda’s financial success.

ABOUT US

Nivoda is the global B2B jewellery marketplace, with a skyrocketing growth trajectory. We continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai.

We aim to be bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition. With sales exceeding USD 250 million and triple-digit growth over the past 5 years, our platform transforms how buyers and sellers interact in this trillion-dollar industry. It is no surprise that as a Senior Collections Specialist, you will form a core part of this continued success. South Africa is becoming a key collections hub, and we want you to be part of it!

WHAT YOU’LL DO

• Take ownership of aged debt accounts as a key member of the collections team.

• Communicate regularly with clients to negotiate repayment plans and resolve outstanding invoices.

• Maintain accurate and detailed records of all collection activities.

• Partner with the Nivoda Capital team and wider Finance to report on debt performance and recommend actions.

• Understand and leverage customer contracts and agreements to support collections.

• Stay informed on industry best practices and ensure compliance with relevant policies and regulations.

• Collaborate with internal teams to improve AR processes and drive down aged debt.

• Contribute to projects focused on refining collection strategies, tooling, and automation.

WHAT WE’RE LOOKING FOR

Essential

• A minimum of 3 years experience in debt collection or credit roles, ideally within a B2B environment

• Strong understanding of Accounts Receivable processes

• Experience with aged debt management, repayment strategy, and risk segmentation

• Familiarity with financial systems used for tracking collections and AR performance

• Handle a global & demanding customer base.

• Familiarity with workflow tools (e.g. Notion, Airtable, Salesforce, Hubspot, Zendesk, etc.)

• Proficient in maintaining a professional, polite, yet assertive demeanor during collections.

• Excellent oral and written communication skills in English.

• Flexibility to work across time zones due to the international nature of our clients

Nice to have

• Additional languages are a plus (Italian, German, French, Spanish)

• Experience working in Tech (FinTech, JewelTech, eCommerce)

WHAT YOU’LL GET

A fast-paced, global work environment

Collaboration with international teams

Opportunity to join a high-growth scale-up

Flexibility with remote working

Generous holiday allowance

Medical aid via Discovery

A culture that values passion, ownership, and learning

Nivoda is not just a workplace; it’s where passion meets profession. If you’re ready to take up a challenging role that guarantees growth and learning, apply today!