Online Customer Service Trainee - Spanish Speaking
At Veracity, we aim to be a different kind of insurance partner—one that is free from outside investors, venture capital, or the pressures of a corporate parent. Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution. We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies. We’re growing fast and want you to be a part of it! We’re looking for a self-motivated, flexible Customer Service Representative (CSR), Spanish Speaking to join our team. As a CSR your primary responsibility will be providing a world-class customer experience while handling inbound customer inquiries about our policies. This is a remote role.
Key Responsibilities
- Obtain and maintain your Property and Casualty license (we pay for your time and materials to obtain and maintain your license)
- Provide excellent customer service through phone, email, or other customer contact methods
- Thoroughly and accurately document all customer accounts immediately following any action on an account
- Effectively use job tools and job aids to resolve customers inquiries
- Assist with simple certificate requests and manage email inboxes
- Effectively manage tasks, ensuring optimal service is being provided where needed
- Work toward proficiency in each of our online programs, continuously building insurance knowledge
- Create Certificates of Insurance (COIs) for online clients
- Work independently, take initiative, and work with little supervision
- Maintain regular and timely attendance
- Required to perform other duties as requested, directed, or assigned
Requirements and Qualifications
- High School diploma or equivalent
- 2+ years’ customer service experience
- Proficient in Office Suite
- Excellent computer and typing skills
- Exceptional verbal and written communication skills
- Ability to work independently and as part of a team
- Ability to perform and prioritize multiple tasks with ease
- Self-starter and able to take initiative
- Accurate and detail-oriented
- Ability to manage stress and maintain composure
- Ability to think strategically, prioritizing customer focus and maintaining high ethical standards
Perks
- Health, dental, and vision plans
- Amazing work-life balance with 4 weeks of Paid Time Off
- 9 Paid Company Holidays with 2 floating holidays
- 401K Programs with employer match
- Personal assistant programs for support in a healthy personal and work life
Why Veracity? Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:
- Engage in groundbreaking projects that are reshaping the insurance landscape
- Collaborate with a group of dedicated, like-minded professionals
- Experience a culture that prioritizes growth and development
Pay During Training: $18/hr Post Training: $21/hr We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics. If you need accommodation, please let us know during the interview process. Powered by JazzHR IzR0VkEefQ Apply Job! Apply to this Job