Director-Assistant (Strategy & Business Planning) - US Consumer Compliance

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. This Director Assistant position reports directly to the Senior Vice President, Head of US Consumer Compliance and will provide thought leadership, support strategy development, and day-to-day management of key processes, including operational expense management, staffing, and administrative oversight of the US Consumer Line of Business Compliance Teams, Fair Lending Program Office, Consumer Practices Advisory Team, and Complaints Oversight Team. The Director Assistant will be a key member of the US Consumer Compliance Leadership team and as such should possess strong thought leadership, outstanding communication skills, have high attention to detail, and have a proven record of success operating independently and within a high performing team environment. Critical to the role is a proactive and collaborative nature, flexibility, and an eagerness to work on a variety of projects and initiatives.

Responsibilities

• Strategic and organizational management support on a broad range of priorities for the Senior Vice President, Head of US Consumer Compliance

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• Organize, facilitate, and set the agenda for staff meetings and business unit reviews

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• Manage staffing headcount via monthly tracking and support hiring leaders throughout the onboarding process

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• Closely work with the Global Risk and Compliance (GRC) and Global Compliance and Ethics (GCE) executive offices, and the Colleague Experience Group (CEG) on strategic and organizational initiatives such as goal setting, development planning, talent management, mid-year check ins and year end performance management

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• Interact effectively with colleagues at all levels in the organization to strengthen team culture, continuously improve the work environment, and identify and resolve issues

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• Liaise and build strong partnerships with Business Leaders, colleague team members, external contacts, and other relevant stakeholders to ensure alignment, and execution of the team's overall priorities

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• Develop communications and presentation materials for executive-level audiences and regulators

Requirements

• Sound understanding or relevant experience in regulatory field or compliance

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• Superior organizational skills and scrupulous attention to detail

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• Exceptional professional communication skills - clear, logical, structured, outcome oriented

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• Business maturity and demonstrated potential to influence at all levels

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• Adaptable interpersonal skills, high energy, and a proven team-first mentality

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• Sound judgment, strong situational leadership, and strategic, enterprise-focused thinking

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• Impeccable integrity required for handling confidential information

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• Rigorous and analytical approach to problem-solving, decision-making, and prioritization

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• Able to efficiently prioritize, solve problems independently/with limited guidance, manage tight deadlines, and handle changing priorities in a dynamic and fast-paced environment

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• Intellectual curiosity and learning agility needed to explore and evaluate new ideas, business strategy, and evolving legal and regulatory compliance requirements

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• Extensive project management experience

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• Ability to work autonomously and on multiple projects simultaneously

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• Demonstrated solid financial acumen

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• Advanced knowledge of Word, Excel and PowerPoint

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• Hybrid work arrangement based in Charlotte NC, or NYC and willingness to work at least 3 days on site

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• Bachelor's Required

Nice-to-haves

• Advanced Degree

Benefits

• Competitive base salaries

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• Bonus incentives

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• 6% Company Match on retirement savings plan

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• Free financial coaching and financial well-being support

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• Comprehensive medical, dental, vision, life insurance, and disability benefits

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• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

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• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

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• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

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• Free and confidential counseling support through our Healthy Minds program

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• Career development and training opportunities

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