Patient Intake Coordinator

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role

We are seeking a Patient Intake Coordinator to be our intake scheduling enthusiast and intake specialist. If you are passionate about providing quality customer service to patients, with a heavy emphasis on communication skills, you would be a great fit on our team. You will take great pride in conducting intakes, while simultaneously managing the operational side of intake scheduling, effectiveness, and structure.

Our dedicated operations teams work behind the scenes to bring our shared mission to life. Each department delivers their own set of strengths which empower our clinicians to focus on their expertise, and ultimately perform the meaningful work that we do.

*This position is remote but will require onsite training for 3 to 4 weeks at our Northbrook facility 8:30am to 4:30pm.*

*Hours/Schedule after training: Tuesday - Friday 1:30pm to 9:30pm and Saturday's 12:30 to 8:30pm*

What You’ll Do:

• Ensuring all Intake appointments are scheduled correctly and utilized to the best possible extent.
• Moving appointments as they become available.
• Ensuring patients with higher needs are seen in a timely manner.
• Assisting patients in scheduling their readmissions into our programs.
• Assisting the operations team with coordinating admissions.
• Assisting the clinical team in scheduling appointments.
• Performing data entry of patient information.
• Other duties as assigned by supervisor.

Who You Are:

• Hold a Bachelor degree (preferred).
• Have previous administrative, customer service, or scheduling experience.
• Medical/insurance office experience would be a plus.
• Ability to be flexible and adapt to changes.
• Are organized and detail-oriented.
• Enjoy a fast-paced, collaborative environment.
• Motivated to work remotely.

We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges.

We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply!

Who We Are

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.

Benefits Perks

We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.

For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.

What’s Next?

Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!

Originally posted on Himalayas